Sehrish Jahan

****- *** ******** **** **** Mississauga ON, L5B 0K6 Cell 647-***-**** Email ac90ez@r.postjobfree.com

A detailed-oriented IT professional with over three years’ experience in network management and administration. An excellent communicator and presenter with a proven track record of efficient router and switch troubleshooting. Trusted by senior management and respected by peers. Ability to multi-task and adapt in a dynamic working environment. Deliver high profile projects with aggressive deadlines. Reliable and dedicated engineer, recognized for effectively balancing key performance standards.

Technical Skills

Desktop OS: Windows OS (XP, 7/8/10), Linux.

Server OS: Windows servers (2008/2012) with Active Directory Services.

Virtualization technologies: VMware, Microsoft Hyper-V.

Software: Microsoft Office suite (Word, Excel Power Point), VMware, Packet tracer, Wireshark, GNS3.

Programming skills: JAVA and Python

Networking: TCP/IP, Routing Protocols (OSPF, BGP, ISIS), Layer-2 protocols, MPLS L2/L3 VPN.

Platform: Cisco/Juniper/Alcatel, Fujitsu/Nortel.

Tools: Remedy, Netcool, HPNA, NNMi HP Network Node Manager, Nokia Service Portal, SolarWinds.

Network Security: ACL, ASA Firewall, L3 VPN technology (IPSEC), NAT, PAT.

Education

Masters of Engineering: Computer Networks – GPA 3.8 2016-17

Ryerson University Toronto, ON

Bachelor of Engineering: Telecommunication Jan 2014

NED University of Engineering and Technology Karachi, Pakistan

Professional Experience

Network Specialist - Enterprise NOC, Rogers Communication, Brampton July 2017-Present

Support all Rogers(distribution and core)networks and services related to Enterprise Business customers

Provide TierIII support and collaborate with internal support teams to resolve service or network impacting events within defined MTTR's

Pro-actively act and take action on events/alarms reported by various network monitoring tools -Net cool, ESAP

Perform initial troubleshooting, take corrective action and escalate internally to appropriate teams

Troubleshoot services offered to customers on Alcatel 7750, 7360 (VPLS, MPLS, IES services), Juniper MX-960 Cisco 7600, Cisco CRS, ASR9K Series platforms

Troubleshoot Fujitsu Flashwave 7500/4500/4100, Ciena OME6500/5200, Cisco 15454 to support transport layer services like SONET rings, DWDM, DS3

Worked on different types of media converters, troubleshooting for vendors such as Omnitron, Aurora.

Create Method of Diagnostic (MOD), Method of Restoral (MOR) and Training documents for the team.

Manage the Network Incident Report process to ensure all major or significant network events are documented and communicated to the Network and Business Units Executives

Created NCT with detailed MOP instructing execution of change management procedure

Assisting the Platform team in executing complex upgrades and migration activities

Execute network notification process to ensure communication of Critical customer impacting network incident

Technical Support Representative, Teleperformance, Toronto Jan 2017-June 2017

Accepting calls from customers on installation, operational & maintenance inquiries for products & applications

Remotely monitor and troubleshoot Ethernet, Fiber, DSL, Cable access and other issues as required.

Assist customers with network setup including router & modem configuration, monitoring and testing.

Manage service tickets and resolve them in a timely manner, maintaining all call activity into online database.

IT Trainings

AWS:

Virtual Private Cloud (VPC)

Simple Storage Service (S3)

Elastic Cloud Compute (EC2), ELB, EFS

SNS, AWS DNS service, Route 53

Microsoft:

Windows Servers expertise

Configuring Active Directory and DNS

Configuring servers on Windows platforms

Group Policy design and implementation

Certification/Trainings

Cisco Certified Network Associate (CCNA Routing & Switching)

Cisco Certified Network Professional (CCNP Routing & Switching)

Juniper Networks Certified Associate - Junos (JNCIA-Junos)

Nokia Network Routing Specialist I (NRS I)

DCINX9K Cisco Nexus 9K Design and Configuration

Contact this candidate