Customer Service Representative

Professional Summary

Skills

Work History

T W

**** ***** ****** ******* ***** Apt. 303, Orlando, FL 32801 • 407-***-**** • ********@***.*** Proactive Customer Service Representaive with expertise in delivering support services and resolving customer complaints. Trained in Microsoft Word, Excel, Publisher, and Outlook. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Ability to communicate both orally and in writing

in English.

Operation of multiple phone systems.

General clerical duties including mail and filing. Proficient with Microsoft Office including Word,

Excel, Outlook, and Publisher.

Operate office machines, such as photocopiers and

scanners, facsimile machines, voice mail systems,

and personal computers.

Answer telephones, direct calls, and take messages. Maintain and update filing, inventory, mailing, and database systems, either manually or using a

computer.

Communicate with customers, employees, and

other individuals to answer questions,

dissenminate or explain information, take orders,

and address complaints.

Open, sort, and route incoming mail, answer

correspondence, and prepare outgoing mail.

Telemarketer, 02/2019 to 07/2019

DialAmerica – Orlando, FL

Selling customers on SiriusXM radio subscription services by phone, and filling our credit card applications for customers.

Customer Service Representative, 10/2017 to 02/2019 24-7 InTouch Marketing – Altamonte Springs, FL

Answered phone calls from customers about Express, the clothing retailer. Communication Unit Volunteer, 01/2011 to 10/2017

Kate's Place Clubhouse – Orlando, FL

Edited a newsletter and gathered stories for it. Also, answered phones and checked mail. Receptionist, 01/2011 to 01/2011

Salvation Army – Orlando, Florida, FL

Answered the phone and did clerical duties.

Receptionist, 04/2010 to 06/2011

Miracle Of Love, Inc. – Orlando, FL

Answered the phone, did clerical duties, and greeted guests who came to the office. Clothing Voucher Handler, 01/2009 to 03/2010

The Sharing Center – Longwood, FL

Helped customers receive clothes who had vouchers for them. Telemarketer, 09/2009 to 10/2009

DialAmerica – Orlando, FL

Telephoned customers to sell them products.

Park Cleaner, 07/2009 to 09/2009

SeaWorld Orlando – Orlando, FL

Helped to clean the theme park during the overnight hours. Kitchen Worker, 06/2009 to 07/2009

American Workforce – Orlando, FL

Helped to clean various kitchens at Walt Disney World. News Reported, 04/2009 to 05/2009

WUCR-FM – White Springs, FL

Gathered and wrote news stories for a daily five-minute newscast that I delivered on the air. Telemarketer, 01/2009 to 02/2009

Total Marketing Concepts – Longwood, FL

Called customers by phone to sell them new phone plans. Telemarketer, 04/2008 to 01/2009

DialAmerica – Ocala, FL

Called customers to sell them credit cards, home mortgages, magazines. Customer Service Representative/Floorwalker, 02/2002 to 02/2008 Sitel – Lake City, FL

Education

Answered the phone and helped customers with issues concerning Dell Financial Services, Dell Customer Care, Dell Tech Support and DIRECTV.

Market Researcher, 05/1999 to 12/2001

Customer Connection – Butler, NJ

Called customers and asked survey questions about their recent car repairs. Telemarketer, 03/2000 to 12/2001

Person To Person Marketing – Kinnelon, NJ

Called customers to sell them coffees and educational products. News Director/On-Air Personality, 09/1993 to 10/1993 WSTJ-AM – St. Johnsbury, VT

Acted as the one person newsroom as I gathered stories for a daily radio show and occasionally interviewed guests for a talk show.

Newscaster/Production Assistant, 04/1992 to 09/1993 WFDU-FM – Teaneck, NJ

Gathered news stories for delivery on the air and I also was the Production Assistant for the award- winning news program "Target New Jersey."

News Anchor, 07/1989 to 01/1990

TKR Cable Company – Warwick, NY

Wrote and delivered news stories on air.

Diploma: Broadcasting

Connecticut School of Broadcasting

Coursework In Communications

William Paterson University

High School Diploma

Barnstable Academy

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