Customer Service Assistant

Koryn M. Behrends

***** ******* **** ******, ** *1073

815-***-**** **********@*****.***

OBJECTIVE: Administrative Services Assistant (OA) Position at US Attorney’s Office, Rockford, IL.

PROFESSIONAL SUMMARY

A competent and proactive Navy Veteran with diverse, extensive experience in several service oriented fields. Highly proficient in multitasking and coordinating requests in a high stress environment. Possesses excellent interpersonal communication skills which consistently demonstrates quality customer service. Qualifications include:

Strong Interpersonal Skills

Administratively Efficient

Analytical Mindset

Customer Service Oriented

Effective Organization Skills

Proficient in Computer Applications

EXPERIENCE

Customer Service:

Coordinated and implemented effective training program which led to convenient access for 100% of personnel to obtain qualifications and advance in their careers.

Responded promptly to routine, transport, and high risk calls, which demanded conflict resolution and simultaneous task performance with recognized professional demeanor.

Trained 109 individuals in required CPR course as Lead Instructor.

Communication:

Successfully corresponded with a diverse group of 57 personnel to maintain good order and discipline.

Enforced state laws, rules, and regulations to a base workforce of over 6,000 military, government, and contracted employees.

Administration:

Developed and maintained individual training records for over 70 individuals.

Responsible for scheduling appointments, answering phone calls, and filing reports.

Efficiently types an average of 60 words per minute.

EMPLOYMENT HISTORY:

Master-At-Arms Third Class Petty Officer, U.S. Navy, Aug 2015 – Aug 2019

Waitress, Red Robin, Dubuque, IA, Feb 2013 – Aug 2015

Sales Associate, Wet Seal, Inc., Rockford, IL, Sep 2010 – Dec 2014

EDUCATION

Ellsworth Community College – Associate of Arts, Iowa Falls, IA

University of Dubuque – Business Administration, Dubuque, IA

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