operation manager Housekeeping
Resume:
MouhiyiddineBoucherane
Personal Details
DOB:**th Aug 1989
Nationality: Comorian
Status: Single
Height: 5.3ft
Visa: Residence
Languages: English,Arabic and French
Contacts
************@*****.**
Strength & Skills
Communicating Skills
Leadership Skills
Motivating people
Strong work Ethic
Loyalty
Persuading People
Attention to Details
Flexibility and adaptability
Trainings & Seminars
Opera System
Train the Trainer
Service Gold
ABC Housekeeping basic training
Integrated Pest Management.
Education
License of General Law
Computer Literacy
Well experienced with Windows environment such as MS Office Tools, MS Excel.
Proficient in software suchas Opera and Material Controls.
Learned much conversant with Internet and Emailing Tools
Objective
A consistent and committed leader with the ability to set realistic priorities and initiate valuable courses of action designed to attain objective. I have a leadership attitude, outstanding interpersonal and organizational skills, positive outlook in life, can work under pressure and easily adapts to a new task. Integrity and reliability when dealing with commercial and confidential information. Expert in providing customer service standards.
Management Philosophy
I stand to provide guidance, direction, leadership, and finally set an example to subordinates. Making sure I set an environment that leads to productive employees, lead by examples one of my key goalswhich helps by motivating and strengthening the team. I thrive through atwo-way channel between myself and my team in order to strengthen our relationship to achieve infinity.
Career Progress
2018– Present
Vichy Celestins Spa Resort-Retaj Salwa (Qatar – Doha)
Position-Senior Housekeeper supervisor
Job profile
To assist in managing the Department as professional, efficient and flexible service department. Ensuring maximum guest satisfaction consistent with the Hotel and Hospitality International standards, through planning, organizing, directing, and controlling the Housekeeping Department operation and administration
To assist Assistant executivehousekeeper by supervising and coordinating the activities of room attendants, public area cleaners and floor supervisors. I assist in managingand directing of the day-to day operations of all housekeeping. I participate in and enforce quality assurance for housekeeping Department and department cost control measures.
February 2016-DEC 2017
Retaj Alrayyan Hotel & Hospitality (Qatar – Doha)
Position- Housekeeping Supervisor
. Determine and process all guest complains.
. Check and inspect all guest rooms for arrival.
. Assist guest to their satisfaction.
. Making sure all staff received the right equipment’s and chemicals.
. Training all staff as per their deployments.
. Conducting briefings and debriefings during the day.
. Maintain clean and tidy area.
. Maintain level of stock.
.Good and familiar with computer as Microsoft Word Office and Excel, Opera System, Material Control System for Hotel and Hospitality.
.Responsible for making daily report for the staff and supervisor and daily minute briefing, prepare all the reports for VIP Guest, individual or company. Responsible for Key Audit such as master key and pantry key, Attendance Sheet, Overtime, Lost and Found Audit, Discrepancies Report, Inventory Audit, Amenities Report and order (Issue Request), and expert in handling guest request and complaints. Releasing and issuing rooms for the Reception.
Retaj Hotels and Hospitality
Qatar-Doha
July-2015 to January 2016
Position: Housekeeping Acting supervisor-Retaj Royale Hotel and Hospitality(Qatar-Doha)
. Ensuring proper amenities and supplies are delivered
. Training the associates as per their job description
. Ensuring adequate supply for clean linen are provided
. Checking the public areas to maintain cleanliness at all times
. Solving complains from the guest and associates
. Assisting the Executive Housekeeping by reporting the specific areas in need of attention to décor.
. Conducting daily briefing and assigning the staff to their respective allocations.
Retaj Al Rayyan Hotel& Hospitality(Qatar-Doha) 2014-2015
Position-Senior Housekeeping Room Attendant
Job profile
Direct and supervise s room attendant and other housekeeping staff on their assumed floor(s)or area(S)
Assisting staff in optimizing cleanliness and services standards for guest
Reviewed priorities and deployed staff at designated areas for cleaning inspecting overall premises and taking action for cleaning and safety.
Retaj Moroni Hotel(Comoros-Moroni) 2011-2012
POSITION-Housekeeping supervisor
Job profile
Leading training, and supervising housekeeping staff
Coordinate entire cleaning and maintenance schedule as per guest needs
Assessing inventory &scheduling shift.
Inspect rooms, lobby, restaurant, &public areas
Inspecting overall premises and taking action for cleaning and safety
Alamal Beach Resort Hotel(Comoros-Mutsamudu) 2010-2011
position-Room Attendant
Job profile
Perform various cleaning activities of assigned areas room, offices, lobbies and public area.
Hands on experience in operating housekeeping equipment
Assuring proper and perfect cleanliness in the rooms
Provide proper services to the guest room regarding cleaning wise and as per the hotel standards and procedures.
I hereby declare the above-mentioned information is correct up to my knowledge and bear the responsibility for the correctness of the above -mentioned particular.
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