Customer Service Data Entry

Mary F. Phillips

**** *. **** **. ***# A, Tampa, FL 33617

813-***-**** *************.**@*****.***

Summary of Qualifications

● Strong service orientation, active listening, attention to detail, and social perceptiveness

● Experience in maintaining confidentiality primarily in accordance with HIPAA regulations

● Result oriented and performance driven while exhibiting time management and organization skills

● Excellent verbal and written expression abilities

● Ability to utilize computer-based technologies to retrieve, evaluate and store information

● Working knowledge of Microsoft Office

● Typing ability of 45 WPM

EDUCATION

Fort Lauderdale Jr. College, Fort Lauderdale, FL August, 1988 Vocational School Certificate Data Entry

WORK EXPERIENCE

State of Florida: Department of Children & Families, Tampa, FL November 2014 - Current

Economic Self-Sufficiency Specialist

● Applies laws, policies, programs and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs

● Conducts interviews with the purpose of collecting and updating information about applicants’ and recipients’ household

● Reviews and explains public assistance amounts to clients as well as authorize payment of monthly benefits

Wakulla Correctional/ Central Florida Reception Center, Orlando, FL September 2009 – November 2014

Vocational Instructor I F/C

● Established and enforced rules for behavior and procedures for maintaining order among the inmates

● Instructed inmates individually and in groups by utilizing teaching methods such as lectures, discussions and demonstrations

● Managed inmates in kitchen preparing meals and monitored inventory while ordering supplies on a weekly basis

● Prepared monthly reconciliation of inventory report Convergys

July 2008 – May 2009

Customer Service & Problem Resolution Rep II

● Provided general and policy information to customers on company services while resolving complaints

● Enrolled State of Florida employees into health, life, dental, and vision insurance utilizing the computerized phone system

● Clarified customer requirements accurately and confirmed customer understanding while meeting customer needs through first contact resolution

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