Desktop Support Customer Service
Resume:
Corey A. Washington
El Mirage, AZ *****
*****************@*******.***
Objective: Self-motivated worker searching for a rewarding position that will use my education and experience while expanding my professional horizons. My qualifications are as follows:
-Extensive knowledge of computer hardware and software -Excellent planning skills
-Able to work effectively on a team -Detail oriented
-Exceptional organizational abilities -Reliable and dedicated
-Excellent planning skills
Work Experience:
10/2018-Present Home Depot Tolleson, AZ
General Warehouse Associate
Prepares orders by processing requests and supply orders; pilling materials; packing boxes; placing orders in delivery area
Maintains inventory controls by collecting stock location orders and printing requests.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules and regulations.
2/2016-7/2018 Purple Communications, Inc. Phoenix, AZ
Account Executive
Recruit new Deaf customers through community events, networking, and referrals.
Install videophone products and/or other devices necessary to connect the customer to the Internet.
Provide onsite, remote support, and in-depth customer training include answer phone, email or in person.
Maintain appropriate account and territory records using Salesforce.com and Purple tools.
Take possession of and manage inventory of videophone products and ancillary equipment.
6/2015-2/2016 Woodward Foundation for the Disabled Mesa, AZ
2/2012-3/2013 Cortney’s Place Scottsdale, AZ
Desktop Support
Troubleshooting and resolution to end-user community at Day Program.
Set up, install, build, and maintain PCs, laptops, printers, scanner and various peripherals.
Provided hardware and software support include Office 365 Migration.
Day-to-day IT functions including adding users, establish access privileges, configure email accounts, and setup Smartphones.
5/2006-8/2006 Department of Veterans Affairs Washington, DC
5/2005-8/2005 Summer Internship
Program Support Assistant
Set up, install and maintain PCs, laptops, printers, scanners and various peripherals.
Performed media sanitation, created images and backups.
Keep track of hardware inventory on spreadsheet.
10/2003-8/2004 Dendrite International Bethlehem, PA
Project Team Laptop Technician/Laptop Technician I Temporary Position
Assembled, prepared, and creates image files from laptops by following the document/procedure.
Troubleshoot and rectification of laptop problems.
Tested/Quality Assurance and evaluated new products, proved feedback to management on functionality and relevance to the customer or business.
6/2001-8/2001 Educational Credit Management Corporation Saint Paul, MN
Information Systems/Desk Info Help Summer Internship
Set up, install and maintain PCs, laptops, printers, scanners and various peripherals.
Provided problem troubleshooting and resolution to end-user community.
Ensured client connectivity with TCP/IP protocol.
Provided helpdesk support to the internal employee network and the external client network.
Configured software/hardware and platforms including Operating Systems at PC set-up to meet individual user’s needs.
10/1999-5/2000 Rochester Institute of Technology Rochester, NY
Computer/Network Lab Assistant
Set up, install, configure, and maintain PCs, laptops, printers, scanners and various peripherals to meet individual user’s needs.
Ensured client connectivity with TCP/IP protocol.
Provided helpdesk support to the internal employee and external client networks.
6/1999-8/1999 Defense Security Service Alexandria, VA
Web Designer/Desktop Support Summer Internship
Developed websites and maintained intranet and Internet for private government utilizing Dream weaver, HTML and JavaScript coding, Flash and Photoshop.
Performed quality assurance of finished websites including the validation of links and web forms.
Set up, install, configure, and maintain PCs, laptops, printers, scanner and various peripherals to meet individual user’s needs.
Education: 2004- 2007 Gallaudet University Washington, DC Bachelor of Science/Computer Information Systems
1997-2001 Rochester Institute of Technology Rochester, NY
Associate Degree/Applied Computer Technology
Reference available upon request
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