Engineer Sales

Ori J. Gross

*** *. ********** ** ******* IL, ***57

Phone: 713-***-**** ● E-Mail: *********@*****.*** Experience

ProBility Media

July 2013 – Present

Sales Engineer December 2017 – Present

Proficient and highly knowledgeable Sales Engineer. A reliable record of sales success. Motivated professional who excels at delivering quality service while exceeding revenue benchmarks on a consistent basis. Virtual Reality sales lead at Visyon, a subsidiary of Probility Media, responsible for consulting and creating VR educational applications geared towards enhanced understanding through virtual hands-on e-learning while simultaneously reducing cost Chief Engineer (Houston, TX) August 2017 -Present

Promoted to leadership role accountable for growing and sustaining key business applications and systems related to Virtual Reality (VR). Liaising closely with clients during design and implementation stages. Partner with senior leadership and CEO to develop short- and long-term technology planning for all 24 companies worldwide. Plan, coordinate, execute hardware, websites and software upgrades.

Selected Projects:

● Systems Administrator:

o Windows/AWS systems administrator with experience configuring, monitoring, upgrading and maintaining systems hardware, software, and related infrastructure o Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues

o Experience providing windows support to maintain systems in production data centers

● Help Desk:

o Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies

o Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

o Bring innovative ways to exalt the company by using technology System Administrator: October 2015 - Present

Provided systems administration support for Windows/Cloud base systems including servers and workstation upgrades, backup and disaster recovery monitoring, user account setup, and security management. Performed regular system backups and recovery procedures, carefully following SOPs to ensure system security Selected Projects:

● Built a script to back up the data to AWS S3 database to allow for remote access

● Responsible for server management and distribution of server capacity

● Commended for technical, analytical, and problem-solving skills; effective task prioritization; customer service orientated

Desk-Help Technician: August 2014 - October 2015

Provided networking/desktop support and account maintenance. Continuously commended for teamwork, flexibility, and work excellence in providing companywide IT support. Selected Projects:

● Highly customer-centric with excellent customer relationship skills, directly interact with customer issues

● Supported platforms: Salesforce, E-commerce, IBID, Litmos, Shopify, Cin7, Ship-Works, Ship-Station

● Quickly learned and master proprietary application

● Support Amazon sales, web sales, and web training site Upgraded internal efficiencies by developing and enhancing inventory and supply chain software to allow for the synchronization of multiple web sites

Web Designer/Support (Houston, TX) July 2013 - Present Responsible for ongoing design, development, and maintenance of new and existing websites. Provided technical support to all employees, leveraging broad-based expertise to handle problem identification, diagnosis, and resolution via helpdesk system and remote support tools. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Performed security administration functions for user, data, and remote access. Serve as vital resource for Help Desk staff, overseeing daily support operations, and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT vendors.

2

Rockwell Management

Real Estate Manager (Houston, TX)

December 2012 – July 2013

Managed the leasing contracts of 48 homes in the greater Houston area. Grew business by consulting with potential lessees and executed on signed contracts. Dealt professionally with clients and colleagues to effectively diagnose and solve complications.

Volunteering

Meals On Wheels (Houston, TX) September 2015 – July 2018 Personally deliver hot meals and perishable food items to families in need Congregation Emanu El (Houston, TX) November 2014 – July 2018 Prepare students for their Bar/Bat Mitzvah service Assistant Basketball Coach (Houston, TX) October 2013 – June 2014 Varsity high school basketball assistant coach

Mathematics Tutor (Houston, TX) August 2003 – July 2018 Help local students love math the way I do

Education and Training

The University of Houston 2013 – 2017

BS, Science In Electrical Engineering,

Israeli Defense Forces

2009 – 2012

Staff Sergeant

Skills

Platforms: Oracle; SAP, AWS, IBID, Litmos, Cin7, Ship-Works, Ship-Station, Shopify, Salesforce, metavrse, Wix Software: Microsoft Office, SharePoint, QuickBooks, Photoshop, Visual Studio, QuickBooks, Windows 9X/NT/2000/XP/2K3, 2008, 2012; Mac OS X; unix, B2B, SAAS

Languages: Java, HTML5, PHP, CSS, C#,C, python, SQL, Lambda

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