Customer Service Administrative Assistant

HENRIETTA K. DENDY

**** **** *** ** *** ***

Washington, DC 20019 Home Phone 202-***-****

Email *********.*****@*****.***

OBJECTIVE

To obtain a position within an organization where my writing skills and abilities will be utilized to their fullest potential for professional growth and development

QUALIFICATIONS

● Over 30 year’s administrative experience with legal documents.

● Great customer service and clerical skills.

● Computer Skills include: Microsoft Word, Excel, PowerPoint, and Outlook.

● Dependable, trustworthy, and an effective problem solver.

● Production oriented.

● Enjoys working in a team.

Received Bronze Metal Award for Outstanding for Superior Service in 2016 PROFESSIONAL WORK HISTORY

DEPARTMENT OF COMMERCE: PATENT AND TRADEMARK OFFICE, Washington, DC 1992- Present Legal Instrument Examiner

● Responsible for legal documents such as applications, petitions, notices, and other similar materials for compliance with legal requirements both laws and regulations.

● Performed a wide variety of interrelated work support used to process legal documents for compliance, quality, and timeliness.

● Provide outstanding customer service assistance to staff, the public, and applicants regarding the status of their requests.

● Analyze assigned legal documents and supporting materials for completeness of information.

● Expert in automated systems such as PALM, IFW, Pre-Exam, Madras and RAM to enter secure data. PREVIOUS PETITION DECISIONS

. Prepared petitions to make special under 37cfr 1.102

. Prepared petitions to suspend under 37 cfr 1.103

. Prepared petitions to accept color drawing under cfr 1.84

. Prepared petitions to change power of attorney made change in system, prepared notification and mailed BUREAU OF EXPORT ADMINSTRATION, Washington, DC 1988-1992 Administrative Assistant

● Reviewed and processed export license applications. After verification approved entered into database.

● Re-export and export amendment requests received corrections and approvals entered into database .

● Examined information for completeness, accuracy, and compliance with Export rules and regulations.

● Completed license documentation.

● Handled mail distribution coordinated timely mail distribution. EDUCATION

Bell Street High School, Diploma, Clinton South Carolina

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