Software Engineer

Andreas Hansen

Sapiranga - RS - Brazil Nationality: Brazilian

********@*****.*** +55-51-992**-****

https://www.linkedin.com/in/ndrshnsn/

SUMMARY

A dynamic and talented IT Professional, possessing a wealth of experience for Top Tier Companies in the capacity of Systems Engineer Advisor and Infrastructure Analyst. Holding a Bachelor Degree in Computer Science, I pride myself on my constant quest for new knowledge and the ability to stay abreast of industry changes and advancements. Currently seeking new and challenging opportunities overseas. Willing to relocate for the right position.

Expertise/Career Highlights

● Software Development.

● Project Management.

● Configuration of Operational Systems - (MS Windows/GNU Linux/*nix)

● Skype for Business, Microsoft Windows Server Family / Skype for Business EDUCATION

● Bachelor Degree in computer Science University: Feevale University, Brazil Mar 1997 - Dec 2009 Further Education & Certificates

● Certificate in Core Solutions of Skype for Business 2015 New Horizon Computer Learning Center Jan 2018 - May 2018

EXPERIENCE

Systems Engineering Advisor DELL (https://www.dell.com), Brazil Aug 2016 - Present Dell is an American multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs, and supports computers and related products and services.

● Monitor existing systems to ensure structural integrity.

● Oversee the development and installation of new hardware and software.

● Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

● Provide technical direction to IT support staff.

● Ensure constant availability of technical resources.

● Design and implement security systems and redundant backups to maintain data safety.

● Write custom scripts to reduce the need for human intervention.

● Participating member of Global Lync/Skype for business conferencing team.

● Execute management of all SfB voice structure; Poweshell Admin scripts; Sonus SBC/SBA device / Polycom / Cisco Interoperability.

● Generate sophisticated prognosis reporting and execute troubleshooting exercises.

● Microsoft RAP

Successful Projects/Achievements:

● Successfully documented, actioned process and automation of SfB (Skype for Business) updates. Migration of Lync Server 2013 to Skype for Business 2015. Senior Infrastructure Analyst SAQUE E PAGUE SA (https://www.saqueepague.com.br/), Brazil May 2016 - Jul 2016

Saque e Pague is a multisolution technology company, owns a banking self-service network in Brazil currently expanding to serve the Latin American market.

● Performed controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate..

● Provided prompt, effective day-to-day support, accurately identified and resolved issues, performed controlled and timely incident resolution all while ensuring impeccable client satisfaction.

● Delivered effective and defect-free support (application, software and operations), researched system issues and opportunities, recommended changes, oversaw execution and kept accurate documentation.

● Designed, reviewed and integrated application requirements (e.g. functional, security, integration, performance, quality, operations).

● Responsible for DataCenter / Infrastructure Servers and Services (Application / OS).

● Participated in projects regarding specific hardware configuration for application solution / ATM.

● Backup Environment Validation; Virtualized Environment (VMWare); Centralized authentication via LDAP (Active Directory / SSSO); MS Domain Administration / Exchange; Lync 2013 / Skype for Business Successful Projects/Achievements:

● Reduced the overall maintenance cost with Bank Device dispatch automation process. Senior Infrastructure Analyst SANTANDER GETNET SA (https://www.santandergetnet.com.br/), Brazil Apr 2009 - Mar 2016

Getnet is a technology company of the Santander group, responsible for the electronic payments area in Brazil.

● Executed duties regarding to: Microsoft/RedHat/AIXs, Active Directory, PKI, NPS, Microsoft Exchange; Microsoft System Center; Microsoft Lync/Skype for Business, Hybrid Virtualization – HyperV/Cloud/VMWare, Interoperability - GNU/Linux (RedHat, Debian), SSO - ActiveDirectory/Kerberos, DHCP/DNS, Firewall; Proxy, ITIL.

● Harnessed keen software development skills; PHP/RubyOnRails/PowerShell.

● Harnessed keen Project Management skills.

● Ensured thorough and complete DataCenter Administration / Servers and OS / Development of internal software to help on administration using bash/powershell/rubyonrails/php.

● Evaluated, recommended, and implemented cloud strategies.

● Documented and drafted policies and procedures for areas assigned responsibilities.

● Conducted ongoing monitoring and maintenance to ensure stability and optimal performance on supported technologies/environments.

● Provided assistance, documentation, and training for support personnel.

● Identified and resolved infrastructure problems affecting performance, efficiency, and availability in a timely manner.

● Effectively managed assigned tasks/projects from inception to completion for quality, delivery and cost.

● Demonstrated effective technical diagnosis and problem solving abilities.

● Delivered technical solutions which were sustainable, scalable, reliable and secure. Successful Projects/Achievements:

● Successfully transitioned the Data Centre move to Tier 3 model, including all Microsoft Service Structure.

GENERAL SKILLS

● Language Skills:Portuguese(Native) English (Professional Proficiency) Spanish (Foundation)

● Computer Skills: Internet, IOS, Mac and Microsoft Office Package. Advanced in: PowerPoint, Excel, Word, and Outlook Software User Knowledge: PHP, RubyOnRails, mySQL, Postgres, Windows Server Family, GNU/Linux.

PROFESSIONAL PROJECTS

● Improve learning and knowledge regarding; SfB SIP/VOIP interoperability and Microsoft Teams.

● Continuous learning regarding modern object/cloud based development languages

● Developed knowledge and broaden abilities within the area of Datacenter automation software. VOLUNTEER PROJECTS

Teaching Volunteer State of Rio Grande do Sul, Brazil May 1998 Contributed through voluntary teaching of Science and Technology.Course "Introduction to Computers"

● Focused teaching efforts for students of low income households. The course took place for two months in Feevale University and included the basics regarding hardware to introduction on the use of the operating system and related software.

References Upon Request

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