Customer Service Office

Tamra Hillis

**** – **th St. SE Calgary, AB T*B *B2 Phone: 403-***-****

Email: *****.******@*****.***

Career Objective:

To use my many years of experience to enhance and grow your business.

Work Experience:

Courier – Self Employed

Instacart and Skip the Dishes – Calgary, AB

March 2018 – Present

For Instacart: Shopping and delivering groceries for customers with busy lifestyles or mobility issues. For Skip the Dishes: picking up and delivering food orders.

Agent (Part Time, Self-Employed)

World Financial Group – Calgary, AB

March 2013 – Present

Hosting financial literacy workshops and assisting potential members and clients with the best products for their individual needs to move them and their families to financial independence.

Account Coordinator and Receptionist

CHEP Canada – Calgary, AB

September 2011 – March 2017

Account Coordinator duties included assisting a customer base of 300-400 with their accounts and working with them to add value to their cost of goods sold by managing their pallet costs. Receptionist duties included redirecting phone calls, greeting guests, arranging couriers, ordering office supplies and general office management duties.

Customer Service Rep and Logistics Administrator

Centennial Foods / New Food Classics – Calgary, AB

October 1988 – August 2011

I had various duties throughout my long career at Centennial Foods / New Food Classics, with the two aforementioned being the most predominant. Duties as CSR included taking orders via phone, fax and EDI, both for the Foodservice Division and the Manufacturing Division, releasing product and invoicing customers, and ensuring the office ran smoothly and efficiently. Duties as Logistics Administrator included training new hires and advising the Customer Service Team, coordinating freight, both LTL and FTL loads, and assisting with forecasting and production scheduling.

Cashier and Stock Clerk

Canada Safeway – Calgary, AB

November 1984 – January 1988

As a Cashier, duties included assisting customers with checking out their grocery orders, overseeing the front-end customer service and training new hires. As a Stock Clerk, duties included forecasting and ordering to replenish bulk foods and spices.

Cattle Costing Clerk

XL Beef – Calgary, AB

April 1982 – January 1983

Duties included pulling yields on cattle and paying ranchers for livestock and recording weekly activity.

Education:

Diploma – Accounting

The Career College – Calgary, AB

1987

Basic accounting and computer operation - Achieved honours.

Marketing

SAIT – Calgary, AB

1997

Class on understanding marketing concepts.

LLQP

Oliver’s Learning

On line

2013

Licensed to sell both life and A&S insurance

Personal Interests:

My husband and I have two grown daughters and three grandchildren. We enjoy camping, music and spending time with family and friends.

Volunteer Experience

I was involved with my daughters Parent Advisory Councils and was Key Communicator liaison with the Calgary School Board. I was also both president and treasurer with the Parent Board of a local marching band. Other volunteer experience includes working at the Calgary Interfaith Food Bank and working with Junior Achievement instructing their financial education curriculum at the Junior High level

References:

Jess Sutherland - 403-***-****

Jack Wray – 403-***-****

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