Customer Service Nursing

Cheree McNeely

***** ******* ********** **.

Moss Point MS. 39562

228-***-****

**********@*****.***

Summary of Qualifications

I consider myself to be well diversified within the work force needed in today’s industries. I have

excellent communication skills and a very high aptitude for learning. I have been in the workforce

for over 14 years to include backgrounds in nursing as well as industrial trades. Having been

placed with the responsibility of leadership roles I have performed with proven results. My safety

record is flawless. I can work in a group setting with ease but also feel comfortable completing

tasks independently. I am proficient in Microsoft Word and Excel and Type 55WPM.

I have great results in solving problems and consider myself excellent with thinking on my feet.

Long term employment with the benefit of challenges is what I seek.

Professional Experience

. 2016-Present: Teleperformance

Customer Service/call center work from home technical support specialist. Technical

troubleshooting of smartphone products including Apple iphone, ipod, and ipad. Strong technical

aptitude.Exceptional customer service skills, multi-tasking, attend team meetings via internet virtual

classroom, met monthly goals and stats, mentor to new hire advisors,ability to think outside the box

to solve difficult and complex problems. oinline,phone and chat interactions

. 2014-2016: AT&T

Customer Service/call center technical support specialist. Technical troubleshooting, bill review, bill

credit and adjustment, customer relations, sales,

retention, online account troubleshooting,

multi-tasking, call center fast paced environment

. 2010-2014: Certified Safety Specialists

Safety Attendant. Hole watch, fire watch, ground support, reading 5-gas meter, knowing and effectively

implementing Chevron's safety policies and procedures, emergency preparedness, Chevron Pascagoula

Refinery policies and procedures

. 2009-2010: Black LLC Construction

Project Controls Specialist of Commercial and Residential construction. I reviewed work orders cost codes

and ordered needed materials for project completion. Time keeping was also a part of my task and weekly audits.

. 2006-2009: Lakeview Nursing Center

Floor Supervisor, wound care, patient care, medication administration, care planning, employee schedules

and work assignments, helping to develop new and

effective treatments for rapid recovery patients.

. 2005-2006 Bechtel

Worked with Hurricane Katrina Relief Team in the

nursing field. Assisted displaced families with medical and helped set up medical tents along the beach.

. 2003-2005 Driftwood Nursing Center

Wound care, medication administration, patient care, employee schedules and work assignments, working

closely with doctors and therapists to plan effective routes of patient care.

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. 2001-2003: Nursing Inc

Medication administration, hands-on patient care,

developing plans of care, supervising CNA’s, wound care,

and issuing work assignments were a few of the many tasks this job involved.

Education

. 2000-2001 Mississippi Gulf Coast Community College Practical Nursing and Medical Administration

. 1998-1999 Mississippi Gulf Coast Community College Basics to include: Trigonometry, Psychology, Sociology, Honors Calculus, World Civilization, English,

Human Growth and Development, Physics, Computer

Basics.

Personal Achievements

. Who’s Who Among American College Students two

consecutive years

. President of HOSA club (College)

. ACT Score 24

. 10hr OSHA Certified

. American Workforce Safety Council Certified

. Chevron IIF Trained

. CPR/ First Responder Certified

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