Customer Service Manager
Resume:
ROGER ROMERO
****Anthony Ave
Garden Grove, CA **845
********@*****.***
SUMMARY OF QUALIFICATIONS
A combination of education and practical experience has resulted in excellent qualifications relating to inventory control, warehouse, material expediting and management.
Command excellent communication skills, both written and verbal
Work well independently or as part of a team
Interface well with all levels of management and coworkers from diverse disciplines
Self-motivated and resourceful
Function effectively in high-pressure situations or environments
Able to identify and resolve complex issues
Highly organized, adapting to stressful situations with sound judgment
Exemplary supervisory skills in the coordination of multi-task responsibilities
EXPERIENCE
05/05-03/13 Arlon. Santa Ana, CA
Production Planner
Responsible for production schedules for laminating and fabricating departments
Managed inventory levels including raw materials work in process and finished goods
Schedule finished goods orders in converting department
Reviews manufacturing schedules with customer service on a daily basis make any adjustments for maximum efficiency Placed purchase orders for materials, services, outside processing
Placed purchase orders for materials, services, outside processing
Responsible for creating and loading Boms into AS400
Responsible for updating MRP at 6 third party logisics company quarterly
Work with Lean Manufacturing and Six Sigma teams
11/02-05/05 ACCURIDE INTERNATIONAL INC. Santa Fe Springs, CA
(PROCUREMENT SERVICES ASSOCIATES)
Logistics Analyst / Planner
Responsible for forecasting requirements for Dell Computers, Snap-on Tools and Matco tool
Responsible for loading MRP into HP 3000
Responsible for the integrity of inventory at 11 third party logistics company
Review period end cycle counts between 3ptl’s and physical inventory resolve any discrepancies
Work with Transportation to perform carrier coordination and load planning
Monitors and tracks air/ground/ocean export shipments
Audits freight invoices to ensures each invoice is billed at correct class code and weight
ROGER ROMERO
Resume Page Two
12/00-11/02 ELITE MANUFACTURING CORP Santa Fe Springs, CA
Receiving/Purchasing Manager
Managed a crew of six employees
Negotiate with vendors to maintain competitive pricing
Placed purchase orders for materials, services, outside processing
Coordinated with vendors on any problem identification and resolution
Track and trace open purchase orders
Efficiently managed the integrity of receiving process
Created and implemented an MRP and inventory system on MAS 90
Created a weekly cycle count procedures for all departments
Conducted physical inventory and updated counts and location of parts
1/97 –12/00 SCHWINN/GT BICYCLES Santa Ana, CA
Inventory Supervisor
Supervised a crew of seven employees
Coordinated physical inventories for the fiscal year of 1997-2000
Analyzed trends, implemented changes and created procedures to optimize inventory accuracy and productivity
Corrected any inventory discrepancies
Assisted in reviewing and revising physical inventory and cycle count procedures
Saved 2.5 million dollars by liquidating obsolete excess inventory
Received Associate of the Month award
8/94 - 1/97 D.S.W TRANSPORTATION Cerritos, CA
Warehouse Supervisor
Supervised a crew of 23 employees
Managed the direction of day-to-day activities in warehouse
Properly utilized space, staffing, employee development and warehouse operation
Served as an interface between warehouse operations, customer service and traffic department
Planned distribution services including receiving, shipping, handling returned - damaged goods
Four - time recipient Associate of the Month award.
4/86 - 8/94 PACE DISTRIBUTION CENTER Norwalk, CA
Warehouse Supervisor
Supervised a crew of 30 employees
Managed the direction of day-to-day activities in warehouse
Insure proper storage and handling of inventory
Fulfilled all special freight handling requirements
EDUCATION
9/85 - 5/88 Fullerton College Fullerton, CA
Associate of Arts, Oceanography
6/94 - Present California Sate University of Long Beach Long Beach, CA
Pursuing Bachelor of Science in Marine Biology
REFERENCES Furnished upon request
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