Manager Customer Service
Resume:
Phone: +1-437-***-****
Email: ******.*********@*****.***
HEMANT MALIK
EXPERIENCE
FLOOR ASSSOCIATE--SPECTRUM MANUFACTURING TORONTO, CANADA
**/**** – 08/2018
Responsible for setting up, operating and programming a CNC Machine
Responsible for parts inspection and maintaining tooling
Perform preventative maintenance.
Keep machines and work area, both clean & safe
Lift, cut, load and secure raw stock into machining equipment.
Provided training to new hires and supervised their day to day activities.
Coordinated with production department for status of daily target/orders completion.
Ensure smooth operations in absence of supervisor.
OPERATIONS SUPERVISOR – GENPACT GURGAON, INDIA
06/2008 – 02/2018
Worked with Operations Manager to ensure daily production targets and quality standards are met
Assists with receiving and processing of work requests for customers, or other services providers
Perform tasks as directed by management and established procedures.
Assist Operational Managers in creating and compiling various reports as determined by management
Participate in the individual performance management program, and personal development planning
Assist with office management activities, including recruitment and staffing assistance
At the request of Operations Manager, assists with Cross-Trainings within divisions.
Worked closely with Quality/Trainings Team to coordinate and optimize performance including corrective action and improvement plans implementation
Driving performance improvements through process development and innovation.
Received Silver award for outstanding performance in customer service and maintaining 100% accuracy.
Received Quarterly award for preparing dashboards and assisting management in consolidating various reports for various divisions.
TEAM MEMBER –EXL SHARED SERVICE NOIDA, INDIA
05/2004 –08/2007
Remote Transition and setup of process – Electronic Fund Transfer of insurance premium for policy holders, managing & reconciliation of monthly payments from policyholders.
Reconciliation of accounts and ledger with respect to transactions booked on systems and analysis of un-reconciled amounts.
Maintaining clients banking profile for the payment towards policy – updating policy status, closure of policy, settlement claims.
Received Extra Miler, Monthly & Star of the quarter award for being highest on productivity and quality.
EDUCATION
Bachelor’s Degree in Commerce (Delhi, India)
Diploma in computers (Delhi, India)
SKILLS
Advanced knowledge of MS – Excel, Word and power point.
Highly organised and methodical with the ability to follow through processes.
Detail oriented with strong quality and productivity orientation
Excellent communication skills and ability to build strong working relationships
Ability to deal with clients in a professional and courteous manner, and to develop and leverage professional working relationships
Ability to react and adapt quickly to changing strategies Strong organizational and time management skills
Good Oral/Written Communication and Interpersonal Skills, ability to communicate effectively in a professional manner
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