Sales Customer Service

PRABODH THAPA

** ******** ****, ********, ******** R2M 1S5

Phone: 431-***-****

Email: **************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Friendly, reliable and flexible individual with over 2 years of Sales & Marketing experience FMCG Industries and 3 years in administrative work.

Knowledgeable in administrative task such as Composing and Preparing correspondence, Compiling reports & analysis of reports to better understand and improve business performance & follow-up on day to day basis

Customer service oriented, Target oriented,motivated, and persuasive with a warm personality

Possessing excellent work ethic and able to work under pressure while maintaining a quality outcome

Quick learner with excellent time management skills and solid communication skills

EMPLOYMENT HISTORY

Sales & Marketing Jan 2016- December 2018

Pashupati Biscuits Industries Pvt. Ltd- Kathmandu, Nepal

Managing, training and motivating existing sales team to drive revenue growth.

Develop and manage efficient distribution networks for sales.

Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team.

Designing and implementing a strategic sales plan that expands company's customer base and ensure its strong presence.

Collecting customer and market feedback and reporting the same to the organization.

Monitoring sales team performance, analyzing sales data, periodical forecasting.

Executive Assistant March 2012 –September2015

BL Conglomerate Pvt. Ltd, Kathmandu, Nepal

Preparing financial statements, reports, memos, invoices letters, and other documents.

Handling basic bookkeeping tasks.

Analyzing reports and forward summary of the reports to the director.

Using various software, including word processing, spreadsheets, databases, and presentation software.

Provide general administrative support.

Compile data and prepare variety of reports.

Customer Service Representative Feb 2010- Feb 2012

NCELL Nepal

Obtaining client information by answering telephone calls; verifying information.

Providing personalized customer service by responding to the needs of customers.

Managing and updating customer databases with the status of each customer.

Ensuring feedback from the customer to further improve the customer services.

Informing clients by explaining procedures; answering questions; providing information.

Education

Masters in Business Administration (MBA)- July-2016-July 2018

Bachelors of Business Administration (BBA) -July 2010 – July 2014 Institute of Banking & Management Studies

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