Customer Service Manager

Javier Cabrera Gonzalez

*** ******* ******, *********, *** 1W6 • 604-***-**** •

******.********@***************.***

SUMMARY OF QUALIFICATIONS

● One year experience working with startup business models

● Proven skills in teamwork and problem solving

● Professional communication skills include fluency in English and Spanish

● Graduate of Mechatronics Engineering degree

EDUCATION

IT & Co-Op Certificate Apr 2018 - Mar 2020

Canadian College, Vancouver, British Columbia

Bachelor of Mechatronics Engineering Aug 2011 - Dec 2015 Monterrey Institute of Technology and Higher Education PROFESSIONAL EXPERIENCE

Sales Associate Jun 2018 – Dec 2018

Muji, Vancouver, Canada

● Provided customer service for customers

● Replenished as well as organized different store departaments

● Help in the implementation of store displays

● Cleaned and organized store back stock

Chief Operating Officer Jan 2016 – Oct 2017

Tinkerware, Zacatecas, México

● Designed measuring system for the response time of a CLI

● Designed, tested and optimized methodology to look up possible clients

● Contacted possible clients in order to achieve making an appointment using cold emails techniques

● Provided technical support for clients

● Implemented Startup techniques in the company

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Mechanical Design Intern Jul 2015 – Dec 2015

Grupo SR, Aguascalientes, México

● Designed and virtually tested the structure of a system dedicated to recollecting trash cans

● Designed and programed the sequence on which the system is going to operate as well as programming it in a PLC.

● Designed electronic system and make the documentation of every component of the electronic system

● Prepared draft of budget for future building of the project Test Laboratory Intern Feb 2015 – Jun 2015

Flex, Aguascalientes, México

● Worked in a team to make tests on packages according to protocol ISTA

● Made reports about results in such tests

COMPUTER SKILLS AND PROGRAMMING LANGUAGES

Computer Skills

● Microsoft Office

● Hyper-V Manager

● Google Office

Certifications:

● Comptia A+ 220-901

Programming Languages

● Golang

● Ansible

● Puppet

● Docker

VOLUNTEER EXPERIENCE

Online High School Tutor Jan 2014 – Jan 2015

Prepanet, Aguascalientes, México

● Graded and corrected homework submitted by students

● Cleared doubts students could have about the course

● Met once a month with students to clarify doubts REFERENCES

● References available upon Request

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