Customer Service Data Analyst

PURNIMA SINGH

Bridgewater, NJ ***** 443-***-**** ****************@*****.***

No Visa sponsorship required

PROFILE

Master’s in information technology and Business Administration seeking new career Opportunity EDUCATION

2018- Master of Science in Information Systems, HOOD COLLEGE, Frederick, MD

2010- Diploma in Business Studies, GRIFFITH UNIVERSITY, Brisbane, Australia

2009- Master of Science in Biotechnology, GRIFFITH UNIVERSITY, Brisbane, Australia

2005- Bachelor of Science in Biotechnology, UNIVERSITY OF ALLAHABAD, Allahabad, India TECHNICAL SKILLS

Project Management: MS Office Suite (Outlook, Access, Excel, Word, and PowerPoint), Visio SharePoint, and Dashboards

Testing Tools: HP Quality Center

Databases: MS SQL 2008/2012, MYSQL, MS Access, JHS-ROD (Johns Hopkins Safety Reports on Demand), HERO (Hopkins Event Reporting Online). Methodologies: Experience in Software Development Life Cycle (SDLC) Including Requirements Analysis, Design Specification and Testing as per Cycle in both Waterfall and Agile methodologies.

Operating System: VM, Linux, Mac OS, Windows XP/7/8/10 Others: JIRA, VISIO for logical and Physical Data Modeling, knowledge of writing functional specifications, preparing and analyzing Business Requirement Documents (BRD).

Programming Languages: C, SQL

PROFESSIONAL EXPERIENCE

Hood College, Frederick, MD Aug 2016 – May 2018

Graduate Projects

Password Cracking - Determined success rate of various attack modes in Unix using ‘John the Ripper’ password cracking tool. The Ubuntu image and VirtualBox provided a safe environment to run this software and perform password cracking.

• Facebook Use Case Project - Developed Use case models using the Object Oriented method for different functionalities of Facebook.

• Costco Self-Checkout System - Evaluated feasibility of implementing self-checkout system at Costco using Software requirement specification (SRS) and System Engineering and Management Plan

(SEMP) for high-traffic checkout management.

• Inter-network communication setup - GNS3 Topology and router configuration by using Class A address scheme and establishing a DHCP pool on routers to be interlinked.

• Online Time-tracking System - Designed and developed Database for tracking the time online for Employees of a company.

The Johns Hopkins Hospital (JHH), Baltimore, MD Feb 2016 – March 2017 Contractor/Junior Data Analyst (Randstad US)

Published user-mapping based event reports on patient safety and ‘Hopkins Event Reporting Online’

(HERO) using SQL based JHS-ROD database for various locations within JHH network. These reports provided critical insight into the patient safety along with actionable targets for further improvement.

Created and managed roles for each department of the hospital within the JHS-ROD Database for JHS-ROD users to provide requirement-based access. Department of Primary Industry, Brisbane, Australia Jul 2007 – Apr 2008 Research Assistant

Primarily focused on isolating, analyzing and quantifying naturally occurring anti-disease compound curcumin from a variety of turmeric species.

Central Institute for Subtropical Horticulture (CISH), Lucknow, India Jun 2005 – Feb 2007 Research Associate

Utilized various microbiological techniques to understand genetic diversity of litchi species. Evaluated physical characteristics by constructing a phylogenetic branching diagram using PILEUP. VOLUNTEER EXPERIENCE

Local Library, Germantown, MD Nov 2012 – May 2013

• Assisted librarian in improving the cataloging system.

• Provided customer service and assisted library in re-shelving books and DVDs.

• Documented all paperwork and managed printing, copying, and mailing.

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