Customer Service Technician
Resume:
JOSHUA A. HARDIN
Nottingham, MD 21236
*.*.********@*****.***
Education and Certifications
●Perry Hall High School, Baltimore MD - Diploma- 6/2000
●Baltimore County Fire Rescue Academy Towson, MD- EMT Basic 1998 to 2015
●Baltimore County Fire Rescue Academy- Edgemere, MD - Intravenous Technician 2001 to 2015
●Carroll Community College Westminster, MD - Certified Nursing Assistant 2009 to current
●Maryland Accident and Health Producer License - 2017 to current
●NAAHP Certified Phlebotomy Technician- 2017 to current
●American Heart Assoc. BLS CPR Provider – 1998 to current
Experience
The American Red Cross- Biomedical Services Department- Mobile Phlebotomist
February 2018 to Current
Mobile blood drive phlebotomist for the American Red Cross Greater Chesapeake and Baltimore regions
Responsible for mobile blood drive set up of equipment and supplies, quality control checking of all equipment to FDA guidelines, donor organization and flow along with providing superior customer service.
Responsible for performing donor health histories which include; visual examination, documentation examination and vital sign examination.
Proficient in venipuncture and blood sample obtainment via direct collection at donation or via second independent venous puncture from a second site
Maintain up to date licensure, certification and training related to venipuncture and direct patient care
Jack Millard Insurance, Timonium, MD
October 2016- November 2017 (in addition to job below)
Agent/Independent Consultant
●Direct personal assistant to Jack A. Millard, Vice President of Gorges and Company Insurance, Inc
●Responsible for all lines of service for Jack Millard Insurance from application to payment services
●Responsible for all application processes including: account registration and management, billing and payment discrepancies, subscriber additions and deletions
●Responsible for all on-site customer service experiences including account management assistance and account invoicing organization and education.
Gorges & Company Insurance, Inc., Timonium, MD
June 2016- November 2017
Licensed Commercial Insurance Specialist
●Specializing in commercial property insurance including: marketing of new policies, issuing new policies and detailed account management of client accounts in assigned book of business
●Responsible for client portfolio that a combined yearly gross revenue of over $2.5 million USD
●Responsible for all client service requests: adding/removing policies and updating all information on policies, processing of all documentation and certification of insurance requests, processing of all billing and payment related issues, processing of all renewals and non-renewals, database management and enhancing client relationships
First Response Medical Transportation, Arbutus, MD
June 2014 – May 2016 (company went out of business)
Transportation and Customer Service Supervisor
●Facilitated transportation for multiple nursing home contracts, facility liaison for all customer service and transportation related issues
●Process billing through private insurance, Medicare, and Medicaid following all guidelines and standards.
●Dispatched fleet 20-30 vehicles consisting of emergency and non-emergency vehicles
●Emergency Medical Technician/Intravenous Technician
Pulse Medical Transportation, Owings Mills, MD
May 2009 – June 2014
Transportation Coordinator
●Facilitated transportation for a 14-facility nursing home contract (Future Care), processing over 40 patient transports a day
●Process billing through private insurance, Medicare, and Medicaid following all guidelines and standards.
●Supervised data entry and was the stopgap prior to insurance submission for payment.
●Dispatched fleet 20-30 vehicles consisting of emergency and non-emergency vehicles
●Emergency Medical Technician/Intravenous Technician
Baltimore County Fire Dept, Baltimore, MD
July 2005 – September 2008
EMT-Basic/Intravenous Technician
●Daily upkeep of emergency vehicle, following all DOT standards. Monitoring vehicle for all maintenance.
●Operation of emergency vehicle in emergent and non-emergency situations.
●Implementation of basic life support care and assisting in advanced life support and stabilization.
●Intravenous technician and trauma specialist. Ability to multi-task and monitor two patients at the same time in need of definitive care.
References available upon request
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