Project Manager Management
Resume:
JON HESTER
PROJECT MANAGER
City:
Marietta, GA 30066
Phone:
Email:
***@*********.***
EDUCATION
Bachelor of Science (BS)
Computer Information Systems
Jones University
Jacksonville, FLA – 2005 to 2008
SKILLS
Planning and Organization
Issue Resolution
Change Management
Critical Systems
Team Leadership
Risk Management
Global Enterprise Solutions
Process Design
Migration Management
Budget Compliance
Conflict Resolution
Process Analysis
Resource Allocation
Crisis Management
Needs Assessment
INTRODUCTION
Highly organized and detail-oriented, with 19 years of experience successfully managing global infrastructure enterprise projects across all levels of system development life cycle. Outstanding collaborative liaison between business and technical groups allowing for highly-effective solutions that meet the IT demands of the organization. Keen aptitude for technology with advanced skills and management experience providing the ability to approach projects with effective business solutions.
EXPERIENCE
Order Fulfillment Associate The Home Depot
Nov 2017 - Present
Manage the daily incoming order types and determine priority for delivery of Pro, BOSS, BOPIS and Will Call orders. Facilitated daily schedule of out-going orders for delivery on Flatbed, Box, Van, and Roadie trucks. Coordinated fulfillment of new incoming orders and staged product for delivery or pickup by the customer.
Completed training of new Order Fulfillment associates in proper procedure, methods and techniques for assembling and staging orders for shipment.
Certified Forklift, Overhead Reach, and Order Puller equipment operator.
Senior Project Manager TEK Systems – Jacobs Engineering
Nov 2016 – Jul 2017
Managed an on-premise Exchange to global enterprise Office 365 migration for 47,000 users within the established timeframe and budget. Conducted daily status meetings to verify tracking information for the migration activities.
Interacted with the Messaging team to establish processes with the Velocity group, which conducted the migration activities.
Provided Service Now tracking information on Help Desk ticketing information to determine training and informational needs for the user base. Worked with the cross-functional support groups to drive a reduction of the open ticket counts.
Completed status reporting for EXO segment of the project for the Program Manager.
Senior Project Manager Principle Solutions Group - IHG
Jun 2015- May 2016
Managed global enterprise Office 365 migration for 50,000 users from Google Mail. Managed the engineering work stream in an ever-changing adaptive environment with limited structure and changing requirements and scope.
Directed the development of the migration process including coordination with the overseas migration team from India, while monitoring the progress, risk impacts and schedule conflicts.
Focused on operational changes for workflows, network upgrades, and support group activities.
Integration and interaction with communications, training, and deployment work streams while driving technical migration activities.
Senior ICT Project Manager Lend Lease Inc.
Jul 2013 – Jun 2015
Senior Project Manager for all ICT global infrastructure related projects. Activities included completion of detailed project manager responsibilities, interaction with global steering committees, financial, schedule and scope management.
17,000 global user Office 365 migration from on-premise Exchange, including EOP Implementation
Delivered the Enterprise server 2012 upgrades on 750 servers
Session Initiation Protocol (SIP) trunking implementation for all U.S. offices
Managed the VSphere 4.1 upgrade/implementation and server virtualizations for the data center infrastructure.
Provided leadership for the Global network performance monitoring implementation.
Senior Project Manager Verizon Wireless
May 2009 – Jul 2013
Completion of Project Manager responsibilities on time and within budget for projects across the organization. Worked as a team member with senior technical staff on large, complex technical projects.
Managed the enterprise legacy Alltel shutdown project including application and data transition of relevant systems to Verizon-based platforms.
Managed application, systems, and network shutdown.
Managed hardware removal and disposal of 1700 devices from the Little Rock, AR, and Twinsburg, OH datacenters, per corporate strategy to consolidate systems based on the merger and acquisition of Alltel information systems.
Senior Project Manager Alltel Information Systems
Jun 2002 – May 2009
Successfully completed Project Manager responsibilities including enterprise and large level, infrastructure, architecture, enhancement, upgrade, installation, and implementation projects across all segments of the IT organization. Provided coaching and mentoring to junior members of the project management team.
Managed the VS4 implementation and certification project which virtualized more than 250 servers across 7 chassis in 2 datacenters, utilizing more than 40TB of storage, reducing power usage and overall footprint.
Identified process gaps and developed best practice templates for recurring activities in the organization which reduced planning estimations, planning duration, and implementation times.
Designed PMO system used to automate multiple management reporting functions by utilizing project tracking information provided by project managers across the organization.
Developed system which managed best practices and project plan templates for tracking lessons learned and applying updates to project plan templates for recurring activities.
Consultant, Team Lead Predictive Systems
Nov 2000 – Jun 2002
Managed team of 4 testers, assisting with development of enhancements for customer support, and management application for a large e-hosting solution. Daily duties included project management activities, business analyst activities, test case development, load testing, and system management.
Developed test cases and executed System, Quality Assurance, and User acceptance testing within the BMC-Remedy RAD environment.
System administrator for the system test and lab environments performing management activities and code deployment.
Disaster Recovery Specialist /Senior Project Manager Alltel Information Systems
Apr 1998 - Nov 2000
Managed disaster recovery activities for the technical services group, coordinating both Unix and Windows-based systems, database backup and recovery, application implementation, and network connection activities for day-to-day operations and management of the yearly disaster recovery exercise. Responsible for production and testing environment builds, application upgrades and enhancements, production implementations, and data center management improvements.
Successful disaster recovery exercises where mainframe, client server, storage and network systems were established, configured and loaded with current data for all systems within 24 hours.
Developed disaster recovery approach, scope and master project plan for the technical services group.
Designed process and served as operations work request coordinator, which included process definition for tracking, planning, requirements review, and document standardization for the entire Atlanta operations organization.
Standardized documentation of organizational work request forms, project plan templates, and project documentation templates.
Identified process gaps and developed templates for recurring activities to reduce planning time and provide consistency with documentation.
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