Oracle Air Force
Resume:
Jose Reyes
**** ***** ****, ******* **. *****
*******@******.**.*** · https://www.linkedin.com/in/jose-reyes-a751855/
Senior Cloud Systems Administrator and military veteran with over 12 years of cloud experience providing thorough and skillful support to 400+ server/pod environments in several datacenters across the globe.
EXPERIENCE
AUGUST-2018 – SEPTEMBER-2018
QA SOFTWARE TESTER (CONTRACT), Synergeyes Inc.
- Assist in the performance of medical software testing procedures on application software to ensure customers’ requirements are met, all errors are identified, and errors are corrected before release to clients.
- Piece together data from multiple sources such as requirements specifications, documented email and phone conversations, design documents, etc.
- Identify, analyze, and work with software developers to resolve issues in a timely manner.
- Create and execute test plans, test scripts, and test cases (both functional and technical); conduct and oversee various levels of testing.
OCTOBER-2014 – JULY-2018
SENIOR IT CONSULTANT - DEVOPS, Oracle Corporation
- Senior IT Administrator at Oracle Public Cloud Production Support team for PaaS OTM (Oracle Transportation management) and OTBIE (Oracle Transnational Business Intelligence), Oracle CRM OnDemand: Siebel/OBIEE/WebLogic (similar to AWS, Azure), SaaS Applications (such as OnDemand Marketing, ODM).
- Developed processes to troubleshoot Report unavailability issues, and handle customer escalations for Report Design and Data availability issues, reducing analytics SLA impact by more than half.
- Managed zero downtime ETL, where during ETL runs, reports are online with multiple OLAP databases in place. Customer satisfaction has been increased measurably with this process.
APRIL-2010 – OCTOBER-2014
SENIOR TECHNICAL ANALYST - CRM ONDEMAND, Oracle Corporation
- Oracle CRM OnDemand Admin (similar to AWS, Azure) responsible for performance monitoring and enhancement of all tiers in a SaaS/PaaS architecture.
- Assisted in deploying and patching CRM OnDemand web and middle tier applications on all dev and production environments, both Oracle and Customer.
- Tested and executed migration from multi-tenant to private tenant environments.
- Developed performance monitoring tools for the middle tier and web tier environments utilizing Oracle Enterprise Manager with real-time alerts, reducing performance impacts and downtime.
- Coordinated new POD deployments and stage refresh activities for both multi-tenant and private customer pod environments.
AUGUST-2006 – APRIL-2010
TECHNICAL ANALYST - SIEBEL CRM, Oracle Corporation
- Systems Analyst responsible for deploying, patching and supporting Oracle Siebel CRM OnDemand: SaaS, Siebel, OBIEE (similar to AWS, Azure) web and middle tier applications Production/Dev/DR environments.
- Involved in all aspect of Siebel Analytics/OBIEE design document, installation, migration, and configuration.
- Was responsible for Setting up Oracle CRM OnDemand Operation Team in Bangalore, India to provide global 24/7 support.
- Held training and troubleshooting sessions for technical support teams and visited offshore teams to provide them hands on training.
EDUCATION
AUGUST 1987
ELECTRONICS ENGINEERING TECHNOLOGY, Houston Community College
3.65 gpa, Interned at Compaq Computer Corp., Houston TX.
MAY-1984 - DECEMBER-1991
WEAPONS CONTROL SYSTEMS TECHNICIAN, US Air Force
Assigned to F4D/E and F16's tactical fighter aircraft
Rank at discharge: E5 (SSGT)
Discharge Status: Honorable
Graduated top of class in tech school, Top 10% overall military rank in grade.
Security Clearance: Top Secret
Department of Defense (DoD) collateral clearance or a blanket TS/SCI-cleared.
Periodic Reinvestigation (PR) is required.
SKILLS
Linux Server Administration (RHEL)
Windows Server Administration
Process Automation
Public Cloud/Big Data
EM, A3S, Bash automated deployments and upgrades
Military Security Clearance: Top Secret
PI/HIPAA/HITECH Compliance Assessment
Informatica/DAC
Oracle CRM OnDemand (similar to AWS, Azure)
Siebel/OBIEE/WebLogic Administration
Distributed Systems Management
SaaS and PaaS
Networking
Contact this candidate