CRM Consultant
Resume:
ABOUT ME
NATIONALITY: INDIAN
ADDRESS: ** *** *********, ***** *****, France
SKILLS
RELEVANT SKILLS
Microsoft Dynamics CRM/365
Microsoft PowerApps
Redaction of technical & functional specifications
Agile Methodology
PROGRAMMING
JavaScript
.Net framework
Python
Java
DATABASE
MySQL
SQLite
TOOLS
SharePoint
Microsoft Azure
Power BI
Microsoft BI Suite
Visual Studio
HP Quality Center
PERSONAL
Intellectual energy
Leadership
Autonomy
Ability to work in a multicultural team
Excellent written & oral communication
Critical thinking
LANGUAGES
English – Fluent
French – Proficient
Spanish – Competent
Tamil – Native
Hindi – Fluent
Marathi – Fluent
PRASHANT VENKATESHWARAN
SOLUTIONS CONSULTANT
MICROSOFT CERTIFIED PROFESSIONAL
+33-771****** ************@*****.***
SUMMARY
A multi-lingual and ambitious IT Solutions Consultant with over 3 years of international experience
Specializes in the Finance domain and the Microsoft environment
EXPERIENCE
(January 2017 – present)
SOLUTIONS CONSULTANT
CGI, La Défense, France
Assist multinational banks with Dynamics CRM/365 implementation within the agile frameworks
Work closely with clients and businesses to identify and analyze core business processes and workflows
Redaction of functional specifications and acceptance criteria and/or key metrics
Preparing test cases and conducting UAT
Customizing the CRM tool and developing applications on PowerApps to aid the clients with their businesses
(June 2016 – December 2016)
JUNIOR CRM CONSULTANT
Neos-SDI, Paris, France
Assist clients with Dynamics CRM tool implementation
Understanding client needs and customizing the CRM tool accordingly
Customized newsletter creation using Microsoft Dynamics Marketing
Resolving bugs and issues respecting the SLAs
(October 2015 – April 2016)
CRM COORDINATOR INTERN
NECOTRANS, Paris, France
Plan and define the strategies needed for the global implementation of Dynamics CRM
Provide training to a multicultural team on the sales process of the CRM
Customize the CRM tool to fit within the organizational needs
Nearly 20% increase in the sales revenue generated since the implementation
Implement and customize SharePoint tool for collaboration among the branches
Develop custom reports via Power BI designer
(March 2014 – August 2014)
ASSISTANT FINANCE CONTROLLER
SPOTZA Marketing Solutions, Mumbai, India
Budgeting of the enterprise
Employee salary slips development using Tally ERP
Monthly report generation of employee performance
CRM tool implementation for the telemarketing employees
EDUCATION
(2014 – 2016)
MASTERS IN INFORMATION SYSTEMS MANAGEMENT
EPITA, Le Kremlin Bicêtre, France
CRM, ERP, Project Management, Business Intelligence, Supply Chain Management, Marketing, Java, Unix, Networking
(2010 – 2013)
BACHELOR OF ENGINEERING IN ELECTRONICS & TELECOMMUNICATIONS
University of Mumbai, India
Radar, Antennas, Mobile Communication, Radio wave propagation, Circuit design, Advanced Microcontrollers & Microprocessors, TV system
(2006 – 2009)
DIPLOMA OF ENGINEERING IN ELECTRONICS & TELECOMMUNICATIONSs
University of Mumbai, India
Embedded systems, Digital Logic Design, Control systems, Microcontrollers & Microprocessors
CERTIFICATIONS
February 2019 – Test d’évaluation de français (TEF) C1 level
July 2018 – Microsoft Dynamics 365 Customer Engagement Online Deployment (MB2-715)
May 2018 – Microsoft Dynamics 365 Customization & Configuration (MB2-716)
December 2016 – Microsoft Dynamics CRM 2016 Online Deployment (MB2-710)
September 2016 – Microsoft Dynamics CRM 2016 Customization & Configuration (MB2-712)
February 2016 – International French Test B1 level (TFI)
HOBBIES
Football – Represented the University team
Cricket – Represented the High School Team
Mixed Martial Arts
Tennis
Hiking
Forex Trading – Active trader in the Forex and Commodity markets since 2016
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