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Customer Service Care

Location:
Toronto, Ontario, Canada
Salary:
20 and up
Posted:
March 31, 2019

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Resume:

FEVEN ISSAYAS

**** ******** ****, *** ***, Toronto, ON 647-***-****, ac8yqm@r.postjobfree.com

LIBRARY AND RECORD MANAGEMENT

HIGHLIGHTS OF QUALIFICATIONS

Extensive library and customer service experience

Speak English, Tigrigna, Amharic and communicate Arabic languages

Excellent written and verbal communication skills

Very reliable, organized and detail oriented, eager to learn new skills

Volunteer Experience

Victoria Park Hub Community Center 2016

Reorganised the resource area, by making it easy to access for

customers

CUSTOMER SERVICE EXPERIENCE

Customer Service / Server 2010-2014

Mamaroma Restaurant, Khartoum Sudan

Served food and beverages to customers

Ensured restaurant was well maintained and tidy for customers at all times

LIBRARY EXPERIENCE

Librarian 2001-2010

Evangelical Lutheran Seminary, Eritrea

Selected, classified and catalogued library acquisitions

Sorted and shelved books and other library materials

Responsible for inventory management

Assisted library users in retrieving / accessing books, films, photographs, maps, documents, electronic materials and other library materials

Provided manual and online reference services to library patrons

Assisted with circulation desk functions

Monitored library activities to ensure service and program efficiencies

Manage and organize records

PROFESSIONAL DEVELOPMENT CERTIFICATIONS

Office Administration

YWCA Toronto

Computer for work

Toronto District School Board

Records and Archives Management

Library and Information Association of Eritrea

Information and Library Management

British Council Eritrea & Library and Information Association of Eritrea

On-The-Job Training Program, Library and Information Management

British Council Eritrea

Tailored In-House Computer Training for Librarians

British Council Eritrea

EDUCATION

High School Diploma

Barka Secondary School, Eritrea



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