FEVEN ISSAYAS
**** ******** ****, *** ***, Toronto, ON 647-***-****, ac8yqm@r.postjobfree.com
LIBRARY AND RECORD MANAGEMENT
HIGHLIGHTS OF QUALIFICATIONS
Extensive library and customer service experience
Speak English, Tigrigna, Amharic and communicate Arabic languages
Excellent written and verbal communication skills
Very reliable, organized and detail oriented, eager to learn new skills
Volunteer Experience
Victoria Park Hub Community Center 2016
Reorganised the resource area, by making it easy to access for
customers
CUSTOMER SERVICE EXPERIENCE
Customer Service / Server 2010-2014
Mamaroma Restaurant, Khartoum Sudan
Served food and beverages to customers
Ensured restaurant was well maintained and tidy for customers at all times
LIBRARY EXPERIENCE
Librarian 2001-2010
Evangelical Lutheran Seminary, Eritrea
Selected, classified and catalogued library acquisitions
Sorted and shelved books and other library materials
Responsible for inventory management
Assisted library users in retrieving / accessing books, films, photographs, maps, documents, electronic materials and other library materials
Provided manual and online reference services to library patrons
Assisted with circulation desk functions
Monitored library activities to ensure service and program efficiencies
Manage and organize records
PROFESSIONAL DEVELOPMENT CERTIFICATIONS
Office Administration
YWCA Toronto
Computer for work
Toronto District School Board
Records and Archives Management
Library and Information Association of Eritrea
Information and Library Management
British Council Eritrea & Library and Information Association of Eritrea
On-The-Job Training Program, Library and Information Management
British Council Eritrea
Tailored In-House Computer Training for Librarians
British Council Eritrea
EDUCATION
High School Diploma
Barka Secondary School, Eritrea