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Support Analyst

Location:
Katy, Texas, United States
Posted:
March 31, 2019

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Resume:

PATRICIA RAMOS-BELLINA

Katy TX, USA

Phone: 346-***-**** Email: ac8yop@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly analytic thinker with a demonstrated talent for planning, initializing and implementing operational procedures and streamlining complex work procedures. Professionally trained with a broad range of skills in application support, office administration, operations work. Proven ability to handle crises situations with delicacy by employing perception and situational discernment. Strong work ethics and operational problem solving skills.

WORK EXPERIENCE

ConocoPhillips (Calgary AB - Canada) May 2014 - Apr 2015

Jun 2017 - Feb 2018

Application Support Analyst (Contract)

Assisted and worked with numerous teams to provide application level support for an assortment of geoscience apps in a Windows & Linux environment, including both application and operating system troubleshooting day-to-day application level support.

Created and maintained functional and technical documentation. Utilizing database knowledge to catalogue, load, maintain and store data.

Located, identified and rectified user community data and application concerns. Assisted with FlexLM & license management.

Assisted with Oracle/SQL- database management as some of the applications use a back end specially users who work in a Linux/Windows environment.

GranTierra Energy (Calgary AB - Canada) Aug 2013 - Feb 2014

Application Support Analyst (Contract)

Assisted and worked with numerous teams to provide application level support for an assortment of geoscience apps in a Windows & Linux environment, including both application and operating system troubleshooting day-to-day application level support in different domains/countries (Peru, Colombia, Brazil, Argentina).

Supported the lifecycle of business applications, including monitoring of licensing usage (FlexLM) for renewal, version control and upgrades expenditures.

Responded to service requests, document work logs and resolution of issues.

Created and maintain functional and technical documentation.

Assisted with Oracle/SQL- database management as some of the applications use a back end specially users who work in a Linux/Windows environment.

Walton International Inc. (Calgary AB - Canada) Jun 2012 - Aug 2013

Junior Business Analyst - CRM

Actively participate in the troubleshooting and resolution of software application issues and functional support to the Customer relationship management (CRM) system application - Salesforce.

Provide level 1 backup assistance in Microsoft Dynamics AX .

Provide guidance to business users in the effective use of applications & information technology, consistent with current business practices.

Understand and document information technology current state business processes, analyze business requirements and define the future state business processes, identify gaps between the proposed solution and the system application including system extensions, customizations and system integration points.

Analyze and resolve functional issues related to Master data contained in the corporate SQL Server databases.

PATRICIA RAMOS-BELLINA

Katy TX, USA

Phone: 346-***-**** Email: ac8yop@r.postjobfree.com

EnCana Corporation (Calgary AB - Canada) Sept 2011 - Feb 2012

IT Application Support Analyst (Contract)

Provided technical support for Market and Credit Risk systems to local and remote end users, always identifying opportunities for increasing efficiencies.

Supported the lifecycle of business applications, including monitoring of licensing usage for renewal, version control and upgrades expenditures.

Respond to service requests, document work logs and resolution of tickets in Encana’s Magic Ticket system.

Created and maintain functional and technical documentation for Market & Credit Risk applications as end user guides, and Troubleshooting manuals (Livelink).

Petrobras America Inc. (Houston TX - USA) Dec 2007 – Aug 2011

Junior Systems and Database Administrator - IT Department

Educated users on basic application functionality, how to generally navigate in a Linux environment, and how to connect to remote systems (PUTTY) and some compute envrionments (Windows, Linux).

Performed and assisted with installations, system upgrades, monitoring, licensing (FlexLM), troubleshooting hardware and software issues.

Created and maintained technical documentation.

Administered Microsoft SQL, and Oracle databases on Windows and Linux Operating Systems. Responsible for database performance tuning, upgrades, patching, backups and recovery process, data integrity, disaster & recovery implementation, migration, cloning, and space management.

Provided support on Citrix applications virtualization (Citrix XenApp), servers virtualization (VMWare), network monitoring tool (Solarwinds), communication applications (Blackberry), security applications (Trendmicro, Websense), Help Desk Incident&Problem Mgmt applications (FootPrints, Remedy).

Executed procurement of hardware, software, licenses renewal of specialized systems applications, annual service contract renewals, request of quotations for new equipments/services, cost analysis and budgeting.

Operations and Finance Support - Trading Department

Supported commodity Traders in the calculation of final sales prices of commodities by analyzing daily market prices, volumes and associated costs information.

Responsible for maintaining Trading Department accounting records in SAP ERP system. Prepared reports for accounting period end closing and inter-company reconciliation.

Conducted and reported analysis of the trading department expenses by each product area.

Assisted company auditors with quarterly, interim and year-end reviews/audits.

EDUCATION

Mount Royal University/International Institute of Business Analysis (IIBA), Calgary - AB

Business Analysis Professional Program 2015

Mount Royal University/ Canadian Supply Chain Sector Council, Calgary - AB

Supply Chain Management Program 2015

Universidad de Lima, Lima - Peru

B.Sc. in Systems Engineering 2003

LANGUAGES

English, Spanish.



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