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Sacramento, California 95827

System Administrator / Network Support / Desktop & LAN WAN Support

Objective: Administrative skills are becoming more and more in demand as the broad band of expertise covers not only programming, computers and networks but additional applications and interfaces demanded by corporate growth.

Skills:

Accurate, detail orientated, flexible and personable

Applications Include: Active Directory, Windows 2000, 7 & 10, Microsoft Excel, Word, Outlook, PowerPoint, Access, Network and Admin tools Kasis, Optime, Crystal Reports, Epic Medical Records and more…

Interpersonal skills face to face & over the phone

Wide base of software knowledge and skills to communicate to others

Willing to learn, instruct and share knowledge

Able to Prioritize, Multi-task and Work Independently

Excellent team player

React to situations that arise and provide solutions

Able to provide personal, confidential support

Comfortable interacting with all levels of management and labor alike

Typing 65 wpm +

Employment History

Kaiser Permanente Sr Systems Administrator 2008 thru 2018

Windows Services, Administration and Web based Application support were primary for all users with internal questions or issues including: Networked computers, printers, fax machines, phones, copiers, stand alone systems, special request hardware, printing issues, email support, daily – weekly – monthly – quarterly and yearly departmental reporting and special request one time reporting.

Kaiser Permanente KP HealthConnect Training 2006 thru 2008

Implementation of the KP HealthConnect Ambulatory Suite installation and training to hundreds of physicians, nurses and staff in many of the primary care and specialty care departments across the northern California region from Oakland to Sacramento.

Kaiser Permanente Appointment and Advice Call Center 2005 thru 2006

Call center support to patients for multiple Kaiser Facilities utilizing Stargate / PARRS and CIPS to assign appointments, message doctor offices, transfer patients to appropriate departments and nurses as well as provide direction and information where necessary and was one of two Attendance Engagement C-Facilitators aiding teams in problem solving as well as ensuring the meeting time track and constraints were kept.

MSI Inc. Call Center Technician 2003 thru 2005

Call center support to over 2600 hotel and motel sites for property management computer software and hardware systems. Handling problem calls from front desk clerks, vendors, managers and corporate owners each with their own set of priorities from all areas of the country. Being personable without sacrificing efficiency, providing quick and to the point solutions with a calm and clear perspective and remembering they are under stress and customer pressures.

DDA Construction Assistant Supervisor 2002 thru 2003

Assistant Supervisor for a seven man drainage crew. Providing direction, guidance and manual assistance where ever possible. Manage and maintain a three site Windows 2000 network.

MOVE.COM / HOMESTORE Network Administrator 2000 thru 2002

Face to face pc and network support for the corporation structure of 300+ users, Active Directory, supervisors and corporate managers. Our objective as a .com environment was dedicated to providing the best home buying / selling and moving web site and services possible. This was the most fun I have had at any position. Not only was the work fun but the people were all focused to provide solutions.

SMF SYSTEMS CORP Network Administrator 1999 thru 2000

As a contract employee I was providing email and personal pc support. Coverage was to the Department of Energy laboratories in Oakland, San Francisco and Lawrence Livermoor National Lab. Support was provided person to person or via the phone not only to civilians but to military personnel as well. Training and support for 1000+ users.

NEW BOSTON SYSTEMS Support Engineer 1995 thru 1999

Employment Agency

QUAD GRAPHICS End User Computing Technician 1990 thru 1995

Manufacturing Support for an International Printer – Quad Tech

EMS Software Customization 1987 thru 1990

Effective Management Systems

JOHNSON CONTROLS INC 1977 thru 1986

Reliability Engineering Assistant – Quality Assurance and Systems Department liaison

U.S. NAVY Navigation Supervisor 1970 thru 1976

Electronic Technician aboard Fleet Ballistic Missile Submarine U.S.S. Theodore Roosevelt, SSBN 600 (B)

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