Customer Service Manager

CURRICULUM VITAE

PERSONAL INFORMATION

Name NATALJA VOROBJOVA

Address Cyprus, Paphos

Telephone +357-********

E-mail ************@*******.***

Nationality Latvian

Date of Birth 29 June, 1978

Height and Weight 171cm and 61kg

WORK EXPERIENCE

Dates (from –to) April 2017 until now

Employer Avion Express

Type of Business Aviation

Occupation Flight attendant

Responsibilities included greeting people, boarding aircraft, the heating and serving of food and beverages, completing safety and security regulations, selling alcohol and beverages, duty free, listen and understand people needs, always ready to help at any time, provide best quality service in every flight.

Dates (from-to) December 2014- March 2017

Employer VIP flight attendant for private airline

Type of Business Aviation

Occupation VIP Flight Attendant B727

Responsibilities included greeting VIPs, boarding aircraft, the heating and serving of food and beverages, completing safety and security regulations on board. Provide perfect VIP service in each flight, listen and understand the VIPs needs, always ready to help at any time.

Dates (from-to) April 2012- November 2014

Employer Asimina Suites 5 star Hotel

Type of Business Hotel

Occupation Hostess

Responsibilities Meeting and greeting people, bringing them to the table, providing high quality service in English, German and Russian languages.

Dates (from-to) September 2011- January 2012

Employer Seabourn “Sojourn” Yacht Company

Type of Business Housekeeping

Occupation Stewardess

Responsibilities Work with guests in personal. Meeting and greeting on embarkation day. Provide information about safety and security, brief introduction for guests about their suites, refill bar and fridge with soft drinks, ice, glasses plus chambermaid duty twice a day. Taking orders and deliver drinks, make decoration with towels, paper, provide guests with newspapers, latest event on board in the morning and evening shift, preparation of rooms for embarkation and provide top customer service in English, Spanish languages, complete weekly safety training as per company’s standards and requirements.

Dates (from-to) March 2011- May 2011

Employer ANTIQUE SHOP Austria

Type of Business Retail

Occupation Shop Assistant

Responsibilities work with customers in personal. Provide perfect customer service in German, English, Spanish and Russian languages. Selling elements of antique furniture, provide the customer with complete information about the product.

Dates (from-to) March 2009- November 2009

Employer HELLO AIRLINES Switzerland

Type of Business Airlines

Occupation Flight Attendant-Cabin Crew MD83

Responsibilities greeting passengers, boarding aircraft, checking tickets to verify information, directing them to assigned seats, the heating and serving of food and beverages including selling alcoholic beverages as well as duty free products, completing safety and security regulations on board and providing VIP service on selected flights. Provide perfect customer service in each flight, listen and understand customer’s needs, always ready to help at any time.

Dates (from-to) March 2007-December 2008; April 2005-October 2006;

September 2004-March 2005

Employers AER LINGUS, FLIGHTLINE, AVIAJET, EIRJET, RYANAIR

Type of Business Airlines

Occupation Flight Attendant, Aircraft types A320/321, B737/200/400/800

Responsibilities includes greeting passengers, boarding aircraft, checking tickets to verify information, directing them to assigned seats, the heating and serving of food and beverages including selling alcoholic beverages as well as duty free products, completing safety and security regulations on board and providing VIP service on selected flights. Provide perfect customer service in each flight, listen and understand customer’s needs, always ready to help at any time.

EDUCTION AND TRAINING

Dates (from-to) September 1996 – June 2000

Name and type of International Institute of Practical Psychology, Riga, Latvia

Principal subjects/ Studies of Psychology + Languages for 4 years occupational skills covered

Title of qualification Bachelor Degree in Translations, Professional Translator awarded PERSONAL SKILLS AND COMPETENCES

MOTHER TONGUE RUSSIAN

OTHER LANGUAGES

ENGLISH SPANISH LATVIAN GERMAN FRENCH

Reading Fluent Fluent Fluent Intermediate Basic

Writing Fluent Fluent Fluent Intermediate Basic

Verbal Fluent Fluent Fluent Intermediate Basic

TECHNICAL SKILLS AND COMPETENCES Computer skills working with Word, SAP, Lotus, Swiss

ORGANISATIONAL SKILLS AND Completing safety and security regulations on board.

COMPETENCES Completely trained to take over purser responsibilities to organize cabin crew, passengers, look after flight deck in case of necessities/emergencies.

SOCIAL SKILLS AND COMPETENCES Living and working with other people in multicultural environments, learning different cultures, languages. Exchanging of experience being part of multicultural team.

ARTISTIC SKILLS AND COMPETENCES Music, design, dancing, swimming, participation in competitions

OTHER SKILLS AND COMPETENCES Au-Pair Spain, Reus, Spain, 2003-Certificate- Studying Spanish language Lopez-Ebri-Foreign languages Department, Bremen, Germany, 2004- Certificate-German Language.

REFERENCES Cornelia Gould, Cabin Crew Manager

Aviajet Airline Phone +353*********

Dean Hull, Cabin Crew Manager

Flightline Airline Phone+441*********

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