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Engineer Support

Location:
Beaumont, Texas, United States
Posted:
March 30, 2019

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Resume:

A proven results-oriented Professional with proven leadership experience managing in a variety of environments. Extensive knowledge of the Operations functions combined with the ability to partner with senior executives/leads/ team members to achieve desired business results.

CAPABILITIES

Work with Data Network technologies and protocols such as Ethernet, VLANs, IP routing, addressing and sub-netting, QOS, DHCP, DNS, SMTP, VoIP (MGCP, H.323, SIP, ESIP).

Develop and maintain project competence, process, and documents for network deployment.

Provide design, troubleshooting, and support regarding the following circuit for WAN Protocols (ADTRANS, SONET/SDH, T1, T3, OC3, OC48, Multilink, PPP, MPLS, DIA, and Ethernet WAN).

Provided Deploying, Engineering, Configuration & Troubleshooting L2/L3 TCP/IP AND Multilayer Switching, L2/L3

Design, Configure, and Install all Data and Voice Network components (High level).

Deploy new Data Network and Voice Networks to resolve incident tickets, while working with 3rd party vendors.

Perform troubleshoot on all processes and resolve all issues in network and develop all associate manuals and data designs.

Providing support for the following (Data Center NOC, Helpdesk NOC, and Customer Support/End-User) regarding the network equipments (Routers, Switches, Wireless Access-Point, and VOIP PBX) using the following (Wire-Shark, Air-Magnet).

Provide Support and Troubleshoot regarding customer issues in the lab environment or on-site, develop solutions for problems, verify new system software and hardware in the lab as well as customer sites and test/verification.

Provide testing, troubleshooting, problem resolution, team leadership and ongoing Tier 2 and 3 supports for the following groups (Data NOC, Help-Desk, and Customer Support/End-User).

Provide Support for all test strategies and procedures for all OSS work and provide support to all fault analysis on programs.

Provide integration service and support to the following teams. In this role, you will create and commission plans based on integration requirements, troubleshoot and resolve errors to complete time-sensitive activities.

BUSINESS EXPERIENCE

NETWORK ENGINEER/ RAN ENGINEER 11/2016 – Present

Contractor (Samsung/ Worldlink, Verizon/ APEX, TST – Tech Service Today, Field Nation, Connection i-Solutions Telecom)

Dallas, TX 75254

Perform detailed analysis or LTE RAN features/ 3GPP specifications

Perform Software Upgrades, Call Processing & OAM Testing and Troubleshooting with RAN Products

Responsible for analyzing and troubleshooting the issues per sites

Provide engineering support for OBS deployment and Customer Care as projects Support during Implementation phase for OBS, CIT, Helpdesk function during Care phase and Operation support.

Provide technical support during Commissioning, integrating, System verification & acceptance and troubleshooting for Netact and Advantage Commander OSS Products.

Performing the following test before and after Executing integration and migration (Backup, 3G/4G Pre-Checks and 3G/4G Post-Checks).

Perform the following implementing OSS solutions programs of work which includes system integration, automation, and migration.

Provide support and Configuration for network design and implementation regarding New Site and Exist Site Integration project using the following products (Cisco routers 3945s, 2911, Cisco ASR routers 5500s, 4511s, 1002, 1004, Meraki, HP, and Dell).

Provide support and Configuration for the following Routing protocols (DHCP, DNS, ARP, VLAN, STP, IPV4, and VPN).

Provide support and Configuration for the following Switches (Cisco Nexus 9000/7000/5000, SONUS, BROADWORK Switches).

Provide Design, Troubleshooting, and Support regarding the following for LAN (Ethernet, Ether-Channel, STP, 802.1q, trunks, VTP, Private VLAN, SPAN) Tier 2 and 3 Support Onsite and Remotely for over 200 Sites in the Dallas Fort Worth Area with the following support for (Cisco Router and Switches, HP Switches, Dell Switches, VOIP PBXs, Cisco Wireless Access Point) to the ongoing support for the following groups (Data Center NOC, Help-Desk NOC, and Customer Support/ End-User).

Provide support for network design and implementation regarding New Site Integration project using the following VOIP PBX products (Fonality, Mitel, Cisco, RingCentral, and NEC).

Provide Configuration, Setup and Verify on the VOIP PBX regarding the following setting (LAN, VOIP TRK, Inbound and Outbound Calls, SIP/ PRI).

Field Network Engineer 8/2013 – 9/2016

Copart, Inc.

14185 Dallas Pkwy Suite 300, Dallas, TX 75254

Design and Implementation for all remote site/ End-to-End Solutions to meet the customer needs using the following products (Cisco Router 2911, Cisco Switch 2960, Cisco Meraki and Dell PC/Fonality VOIP PBX Server).

Provide support for network analyzers, design and implementation regarding Copart New Site Integration project using the following (Wire-Shark, Air-Magnet).

Provide support for the following Routing protocols (DHCP, DNS, ARP, VLAN, STP, IPV4, OSPF, RIP, EIGRP, NAT, EIGRP, SSH, and VPN).

Provide Design, Troubleshooting, and Support skills regarding the following for LAN (Ethernet, EtherChannel, STP, Fabricpath, 802.1q trunks, VTP, Private Vlans, SPAN, WCCP) Tier 2 and 3 Support Remotely for over 200 Sites in the USA with the following support for (Cisco Router 2911, Cisco Switch 2960, Fonality VOIP PBX, Cisco Meraki/Wireless Access Point) to the ongoing support for the following groups (Data Center NOC, Help-Desk NOC, and Customer Support/ End-User).

Provide Design, Troubleshooting, and Support skills regarding the following Equipment and Circuit for WAN (SONET/SDH, T1, T3, OC3, Frame Relay, PPP, MPLS, DIA, and Ethernet WAN) Tier 2 and 3 Support Remotely for over 200 Sites in the USA with the following support for (Cisco Router 2911, Cisco Switch 2960, Fonality VOIP PBX, Cisco Meraki/Wireless Access Point) to the ongoing support for the following groups (Data Center NOC, Help-Desk NOC, and Customer Support/ End-User).

Work closely with various Telco vendors to resolve all circuit related issues.

Create and Respond to ticket opened by routine alarms and network issues.

Provide (SBC) Session Border Controller Support regarding the following (Security, Connectivity, and Quality of Service).

Monitored and surveillance Network connectivity for over 200 locations using Wireshark, Supporting the network performance and reliability initiative.

Field Engineer 7/2009 – 5/2013

Judah Communication Group

3526 Lakeview Parkway # B

Richardson, TX 75081

Provide Tier 1 level Support (Data Center NOC) regarding installation, and post-sales maintenance of the following (Cisco Routers and Switches, Dell Switches, HP Switches, ZyXel Switches) ensuring the systems function according to specifications.

Perform remote end-to-end testing with Telco vendor to verify and meet the customer needs using the following products in the network (Cisco, NEC, Dell, HP, ZyXel)

Provide support for the following Routing protocols (DHCP, DNS, ARP, VLAN, STP, IPV4, OSPF, RIP, EIGRP, NAT, EIGRP, SSH, and VPN).

Ability to perform configurations and backup on the following products following (Cisco Routers and Switches, Dell Switches, HP Switches, ZyXel Switches)

Hands-on experience on networking devices from different vendors like Cisco, NEC, Dell, HP, ZyXel with the following (Gateway, POE and ENET Switch and Wireless AP).

Configuration, installation and training on at customer sites regarding the following (Data, Voice, Load Balance, Wireshark, Wireless, Firewall).

Configuration of TCP/IP Maintain and establish effective working relationships with inside and outside Account Manage

Experience in Installation, Commissioning, Integration and Troubleshooting on PBX and Soft switch for VOIP Networks, and different Protocols (SIP, SIGTRAN, TCP/IP, and SS7)

Experience with installing voice and data CAT3, CAT5&6 cable, cable testing, cable termination, color coding, rack mounting, multimode and single fiber splicing, (DSX-Panel, Wire Scope, Channel Banks, and Fuse Panel, and Fluke).

Audit procedures consist of mapping circuits on these equipment (5500 Tellabs DACS, Lucent TDMA, Cisco Routers, and Nokia GSM Switch)

Install NIU Units for ATT Local Telephone service, install telephone systems and disconnect, and ran diagnostics test. Install, configure broadband and troubleshoot various Customer Premise Equipment (Routers, Hubs, LAN Switch, and Modems)

Sale Engineer 4/2005 – 7/2009

NEC Unified Solutions

6555 State Highway 161, Irving, TX 75039

Provide pre-sale technical support to Sales Team regarding Assessment, Planning and Design, Installation and Integration, and Configuration Deployment Service

Provided active support for Professional Service and Maintenance Service

Ability to define and analyze customer requirements and design appropriate solution

Provide State of Work (SOW) for Partner or End-User regarding any Specified Acknowledgements that define the terms and conditions of the services to be delivered

Maintain and establish effective working relationships with inside and outside Account Manage

Experience in Installation, Commissioning, Integration and Troubleshooting on PBX and Soft switch for VOIP Networks, and different Protocols (SIP, SIGTRAN, TCP/IP, and SS7)

Experience in networking test equipment, working with CISCO Router and Bay Network hub configurations. Performed Network Sniffer to troubleshoot Token Ring, Ethernet, and FDDI& ATM topologies. Provided support in LAN/ WAN

Professional Service - Assessment, Planning and Design, Installation and Integration (SV8100, SV8300, SV8500), Configuration Deployment Service

Maintenance Service –Provide Extended System Protection Plan for the following (IPX/2400, IPS/2000, IPK II), (SV8100, SV8300, SV8500), Voice Mail (UM8000 Lite, UM8000, UM8500)

Manage Service – Remote Management Service, Threat Management Service, Manage IP-PBX

Contractor-Installer 5/2003 – 3/2005

Judah Communication Group

3526 Lakeview Parkway # B

Richardson, TX 75088

Experience with installing voice and data CAT3, CAT5&6 cable, cable testing, cable termination, color coding, rack mounting, multimode and single fiber splicing, (DSX-Panel, Wire Scope, Channel Banks, and Fuse Panel, and Fluke).

Audit procedures consist of mapping circuits on these equipment (5500 Tellabs DACS, Lucent TDMA, Cisco Routers, and Nokia GSM Switch)

Install NIU Units for ATT Local Telephone service, install telephone systems and disconnect, and ran diagnostics test. Install, configure broadband and troubleshoot various Customer Premise Equipment (Routers, Hubs, LAN Switch, and Modems)

Install inside wiring and proper terminations such as jacks, and cross connections. Setting up and maintaining networks, Install HS Internet, DSL, Satellite, T1, Surround Sound, Home Theater Systems, Intercom System, and Alarms.

Perform installation, maintenance, trouble isolation and repair for the following PBX (Mitel, Nortel, and NEC) and Telecommunications circuits and equipment.

Perform testing of circuits using the following (T-Bird, Multi-Meters, and Oscilloscopes) regarding other testing procedures/ equipment.

Provided direction to subordinate personnel in both emergency and non-emergency situations.

System Engineer 9/2000 – 2/2003

Tekelec/IEX

17210 Campbell Rd, Dallas

Dallas, TX 75252

Perform software upgrade load on TEKELEC Network Switch products, including the (SCP) Service Control Point and the (STP) Signaling Transfer Point, Video, Voice, and Data.

Responsibilities included software loading of OS Solaris 2.6, UnixWare 2.1, Windows NT, Excel Switching, LAN Cabling, T1, and voice trunks.

Field Test for TEKELEC (STP) customer sites, duties include Quality audit, running traffic w/ MGTS test equipment, upgrades, and customer walk through and sign-off

Experience in Installation, Commissioning, Integration and Troubleshooting on PBX, STP, DACS, and Soft switch for VOIP Networks, and different Protocols (SIP, SIGTRAN, TCP/IP, and SS7)

Experience in networking test equipment, working with CISCO Router and Bay Network hub configurations. Performed Network Sniffer to troubleshoot Token Ring, Ethernet, and FDDI & ATM topologies.

System Support Engineer 9/1998 – 7/2000

Nortel Networks

2201 Lakeside Blvd.

Richardson, TX 75082

Provide support for Next Generation (VOIP) Wireless Network

Configure PRI, PTS trunks throughout Campus switch (SL-100) and external vendors. Work in NOC

Digital/Optical Communication (DS3/DS1/DS0 Transmission, SONET/ OC-12, 48, 192, Fiber Optics)

Provision line and T1 trunks for Campus remote access nodes

Detail the Routing capabilities of the CCS7 Network (Signaling Point, Signaling Link, Service Control Point, Signaling Transfer Point, and Service Signaling Point).

Create and Respond to ticket opened by routine alarms and network issues.

Experience in installation, Commissioning, Integration and Troubleshooting

Providing support to installation and maintenance in LAN/WAN networking components (Cisco Routers, Multiplexers, and Switches).

EDUCATION

National Education Center, Little Rock, Arkansas 1986-1988

Electronic Engineering Technology (Associate Degree)



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