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Engineer Desktop Support

Location:
Mumbai, Maharashtra, India
Posted:
March 30, 2019

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Resume:

Riyaz patel

Mobile +91-970*******

E-Mail: ac8yc5@r.postjobfree.com

OBJECTIVE

Analytical thinker with an ability to effectively identify and solve problems; seeking a position as Service Engineer with an established company.

EXPERIENCE

Currently working with Storpack india Ltd as Service Engineer West India .

JOB PROFILE AT STOROPACK PVT.LTD.

STOROPACK INDIA LTD 18th JUNE 2016 – TILL DATE

Designation : SERVICE ENGINEER

Installation of Airplus & Paperplus Machines

Carry out troubleshooting, repairs and services

Conduct technical training to team members

Identify if any un usual problem occurs.

Understanding and coordination with customers.

Making sure that all necessary spare items are available.

Managing high end client sites like Amazon (Mumbai, Indore,), Reliance (Mumbai, Gujrat), Paytm, Flipkart,

Conducting Machine Demos & initiating commercial discussion at newer account & expansion account.

Closing after sales & service discussions for existing account.

Handling logistics & procurement for existing Accounts

With an expansion of responsibilities, I have also started handling key account projects

Maintaining hardware stock

JOB PROFILE AT CONSTACCENT PVT.LTD AS BASIS CONSULTANT

CONSTACCENT 1ST June 2014-MAY 2016

Designation : Sap basis Administrator

Role creation (PFCG)

User creation (su01)

Providing Authorization (T-codes, Object Level) (Su01, PFCG)

Manipulating Dialog Work process parameter as per required(RZ11) (RZ10),

Client Copy, (SCCL)

Creating Transport Management System(TMS),

Kernel Up Gradation.

Role Transport.

PROJECT #1

Client : Boxco.

Designation : SAP Basis Consultant.

Environment : Oracle 10.2.0.2.

RESPONSIBILITIES : Daily Monitoring, User creation, authorization,

PROJECT #2

Client : CPL

Designation : SAP Basis Consultant.

Environment : AIX, Sybase released15.7.0.135 database

RESPONSIBILITIES : Daily Support, Client Copy, Authorization

SAP BASIS SKILLS

Security & User Administration

Management of Users, Roles, and Authorizations includes creation, update, deletion, locking, restriction of users.

Delete, Change, create new Authorizations using Profile Generator (PFCG).

Assigning created Roles to respective Users.

Monitoring unsuccessful logon, locking inactive users.

Password Management.

System Monitoring & Performance

Monitoring and troubleshooting startup problems.

Monitoring ABAP/4 Dumps, System logs, Updates, RFC Destinations, Global Work Process and Traces.

Monitoring Workload, Buffers, Memory Utilization, Operating System.

Monitoring and Scheduling Background Jobs.

Monitoring Users logged on, Locked entries, Transactions

Managing Transport Requests.

Client Administration

Client Maintenance, Creating new client, Local and Remote client copy.

JOB PROFILE AT VIVA COMPUTERS

VIVA Technologies 30th July 2012 30th MAY 2014

Designation : Support Engineer

Location : Navi Mumbai

Responsibilities: -

Installing and Operating windows XP, Win 7

Management of data backup and retrieval scheme

Ensure Computer hardware is safe & complies with health and safety legislation.

Troubleshooting and managing any hardware related problems.

Installing printer and sharing it on network and troubleshoot.

Installing services and managing services.

Configuring Wi-Fi routers.

ACADEMIC CREDENTIALS

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B.E-Electronics & Telecommunication from Saraswati College Mumbai University

Completed Diploma in IE (Industrial Electronics) from Maharashtra State Board with 60 % respectively.

PROFESSIONAL QUALIFICATION

Successfully Completed training in SAP BASIS, from Progression Infotech Andheri.

PERSONAL DETAILS

Name : Riyaz Patel

Address : f-type, building no-7, room no-1, sector-4E.

Contact No. : +91-970*******

E-mail id : ac8yc5@r.postjobfree.com

Gender : Male.

Language Proficiency : English, Hindi,

Passport number : P4827717



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