Customer Service Maintenance Technician

MATTHEW RHODES

: **** **** **** **. ****. Worth Texas 76131

: 325-***-**** / 325-***-**** : ***********@*****.*** PROFESSIONAL WIND TURBINE TECHNICIAN AND MAINTENANCE TECHNICIAN Software Troubleshoot Project Management Logistic Management SEO Business Hardware Maintenance Customer Service PROFILE SUMMARY

Versatile and professional Wind Turbine Technician with 6 years' experience in administration of site programs, including OSHA, hazardous waste, permitting, and DOT regulations for chemical manufacturing projects. Committed to providing quality and consistent support no matter the hour or weather. A clear and effective communicator skilled in lean principles and management techniques. Dedicated to continuing professional development and certifications.

Effective communicator and strategic trainer with ability to communicate in a positive manner with excellent customer service in person, by phone and in writing with all levels of agency staff, private agencies and/or general public. Committed to strengthening interdepartmental collaboration, promoting high documentation standards and exceeding corporate mandate while spearheading operational improvements to drive productivity and reduce costs. Seeking a challenging position where my skills and expertise will support and further corporate goals. CORE COMPETENCIES

Business Management

Project Management

Hardware Troubleshoot

Hardware Maintenance

Operations Efficiency

Software Troubleshoot

Computer Maintenance

Strategic Planning

Google Android Programming

AutoCad Drafting

OEM Warranty Procedures

Familiarity

Leadership and Team Building

Vsat Computer Software

Attention to Detail

Logistic management

Network+ Certification

Managing all Operations Issues

Time Management

Voip SAT installation expert

Solving Complaints

Maintaining a Good

Relationship with Customers

Analytical Thinking

Teamwork and Results

Orientation

Computer Proficiency

Excellent Communication and

Interpersonal Skill

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KEY HIGHLIGHTS

Amazing ability to troubleshoot and maintain consistency

Remarkable ability to handle stressful situations and perform several tasks simultaneously

Ability to coordinate and supervise business projects

Proven ability to apply engineering principles to develop and operate electrical mechanical and data processing systems.

Manage field service team to provide optimum customer services

Proven ability to troubleshoot software accurately, and update company computers in quoted time

Provide support and guidance to service staff to ensure timely and quality customer services

Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment

Proven experience in problem resolution, customer relations and client satisfaction

Ability to work well under pressure, meeting deadlines and working excellent with a team or independently

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PROFESSIONAL EXPERIENCE

GEARBOX SPECIALIST Jun 2016 - Present

NGC - Fort Worth, TX

Repaired malfunctioning system components.

Demonstrated a level of professionalism and pay attention to close details at all times

Experienced in Pitch drive change outs and Yaw Motor change outs.

Led team on High Speed Shaft Change outs.

Maintained a clean safe and productive work area

Performed checklists for inventory IE. Trucks, Tools boxes

Filled Quotas for Repairs.

WIND TURBINE TECHNICIAN Mar 2015 - Jun 2016

Renewable QA – Kingsland, TX

Developed reputation as an efficient service provider with high levels of accuracy.

Performed routine maintenance on wind turbines

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Diagnosed problems involving wind turbine generators or control systems.

Ran Annual Service teams for Travel Maintenance crews.

Trained, coached and mentored staff to ensure smooth adoption of new tools or software. MATTHEW RHODES : 325-***-**** / 325-***-****

TRAVEL SPECIALIST May 2013 - Jan 2015

Siemens Wind Power - Orlando, Florida

Provided high customer service level to assure member totally satisfied.

Complied with company established guidelines, procedures and standards in customer service area.

Collaborated with Site Managers to ensure the delivery of efficient, high-quality service.

Enhanced company reputation by implementing fast but quality service.

Successfully initiated and implemented High Speed Bearing Replacement which resulted in case orders dropping.

Reviewed weekly inventory charts and recorded facility needs.

Reviewed Inventory Tool boxes being shipped to different sites.

Coordinated 4 teams throughout U.S. For Logistics

Reported daily to team manager.

SATELLITE TECHNICIAN Jul 2012 - Aug 2013

PowerSat Communication – Midland, TX

Resolved an average of 6 technical inquiries each day.

Calibrated and monitored devices following installation.

Programmed and troubleshot devices following installation

Recommended system-level hardware and software installations.

Ran cables and connected receivers.

Repaired malfunctioning system components.

Determined the best location for customer satellites.

Met 99% of deadlines and quotas for installations and repairs.

Interpreted blueprints of electrical layouts and building plans during installations. MAINTENANCE TECHNICIAN Sep 2010 - Jan 2012

Siemens Fossil – Orlando, Florida

Documented all maintenance and repairs.

Followed routine and preventative maintenance checklists.

Directed operation and maintenance of building mechanical and utility systems.

Conducted preventive and corrective maintenance on bearings, pumps, shafts and fans. TECHNICAL SKILLS

Earned many “Bonuses” on inventory quota.

Windows 95-Windows 7/8 troubleshoot.

H.P. Product installation and break/fix recoveries.

Troubleshoot Networks, Wireless Networks.

Troubleshooting over the Phone/Remote.

Wind Turbine Computer System Diagnostics.

Exp: Outlook, Excel, Powerpoint, Word, Open Office.

iDirect Software Troubleshoot, VSAT Install.

Satellite System Maintenance/Troubleshoot

Cat5 Build/Maintenance/Repair.

Networking for Oil Field Services.

VoIP installation

EDUCATION

High School Diploma May 31, 2002

Greenwood High School - Greenwood Texas

Coursework in Electronics and Information Technology

Coursework includes: Speech and Communication, Sociology and Psychology

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REFERENCE

Available on request

Contact this candidate