Sales Data Analyst

KUMARKHANIA MAULIK DHIRAJLAL

Qualification: B.TECH (Mechanical Engineering) PGD in PDSA

E-mail: *****************@*****.***

Contact No: 953-***-****

CARRIER OBJECTIVE

To work in an organization where my work and efforts are rewarded with growth and responsibilities, thus growing along with the organization. I am seeking to further my career by way of enlarging the scope and depth of my responsibilities in a multinational company.

CAREER SUMMARY

3 years+ of work Experience

Currently working in Practo Technology Pvt. Ltd since August 2015.

Exceptional experience in managing multifunctional projects, Excel and SQL

Skills

Excel, Google Sheet, My - SQL, Redash

EXPERIENCE

Company Name : Practo Technology Pvt. Ltd.

Designation : Central Account Manager - April 18

Create dashboards and reports to regularly communicate results and monitor key metrics

Create Interactive and automate Daily/Weekly tracker

Building templates, dashboards for operational and management reporting

Provide technical support for customers to support pre-sales and post-sales processes

Address all product-related queries on time

Train customers to use products effectively

Identify the best possible solutions to meet the customer need.

Analyse customers’ needs and suggest upgrades or additional features to meet their requirements

Retention, Enhancement & Strengthening relationships with the existing clients

Build and maintain strong, long-lasting client relationships.

Ensure the timely and successful delivery of our requirements according to customer needs.

Prepare reports on account status

Designation : Sr. Product Support Specialist – Jun 16 to March -18

To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the Software Engineers for product support.

Must be able to demonstrate excellent troubleshooting and problem-solving skills.

Ensure complete documentation of all activities undertaken with respect to the ticket in the case log.

Adhere to the Process defined on both Operations and Quality legend.

Ability to timely Escalation (Approach to handle issue to understand when to escalate & what will be handled by themselves), attention to detail, ability to research and able to arrive at solution and also challenges the process and come up with different alternatives.

Understanding customer behaviour, expectations from the product analysing Usage trends and product adaptability to increase usage and make the product sticky.

Work towards providing an excellent customer experience by going that extra mile on every interaction.

Maintain overall customer satisfaction levels to ensure the continuous relationship with Practo.

Designation : Content Field Executive – Aug 15 to Jun – 16

Job Responsibility : Taking survey of city Meet prospective clients, execute effective product demonstration, taking follow-up, make successful deal.

PERSONAL QUALITIES

Good team player, Hard-working, Honest, Work in Team, Good planning and prioritizing skills to manage a varied and pressurized workload and Ability to cope with failure and try to learn from them

EDUCATOIN

B.Tech Mechanical - R. K. University 2015 with second class honors.

PG Diploma in Pipe design and Stress Analysis - STED Council 2017

PERSONAL DETAILS

Date of Birth : 25th June 1994

Gender : Male

Marital Status : Single

Religion : Hindu

Languages Known : Gujarati, Hindi and English

Permanent Address : Mayur Township,

House no.53/16,

Ranjitsagar road,

Jamnagar-361 005

Gujarat.

Interest : Traveling, Listing Music, Movies

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Yours Sincerely

Maulik

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