Customer Service Assistant
Resume:
Dewanta Nelson
Optician ABOC/NCLE
Los Angeles, CA
********@*****.***
Seeking full time employment in Optical, where my skills and experience can be most effectively utilized. Looking forward to working with a company that offers the opportunity for growth and advancement.
Work Experience
Optician
Vision to Learn - Los Angeles, CA
February 2016 to September 2017
Oversee operation of a mobile eye clinic. Maintain the highest possible professional standards in driving performance, and customer service to the patients while on board the vehicle. Responsible for safe transportation of the vehicle to predetermined site visits and return to secure parking facility Set up the clinic, monitor inventory, and ensure that all patient and administrative paperwork facilitates an efficient workflow
Conduct pre-testing for eye examinations and maintain the highest possible professional standard Measure, fit and adapt frames for patients according to written optical prescriptions. Assist patients with selecting frames and measure patients for size of eyeglasses. Coordinate frames with facial and eye measurements and optical prescription
Dispense glasses to patients
Prepare reports
Follow-up calls with patient and/or patient families for feedbacks Load, secure, inspect and fuel vehicle before and as necessary during the course of the shift Keep vehicle and internal work area within vehicle organized and clean for safety and efficiency Lead Optician
Davita Healthcare Partners - Torrance, CA
July 2012 to September 2015
Serve as a resource support to team members; review documentation for team members prior to submission; serve as back-up supervisor
• Conduct Quality Assurance reviews and audits
• Examine and interpret patient written prescriptions for lens specifications.
• Demonstrate working knowledge of contact lens fitting and dispensary, including patient training, insurance verification, authorization, and billing verification
• Recommend contact lens styles, eyeglass frames, lenses and lens coatings.
• Process purchases, and manage orders and inventory control. Optician
San Pedro Eye Care - San Pedro, CA
August 2005 to July 2012
Examine and interpret patient written prescriptions for lens specifications.
• Demonstrate working knowledge of contact lens fitting and dispensary, including patient training; working knowledge of billing insurance, obtaining insurance authorization, the Topographer, visual fields, the Lensometer, Keratometry, and OCT.
• Shows strong proficiency in vision codes, optical theory, practices & lab techniques.
• Recommend contact lens styles, eyeglass frames, lenses and lens coatings.
• Process purchases and manage orders and inventory control.
• Employ excellent customer service and communication skills when answering telephones and covering the front desk.
Optical Assistant Internship
Kaiser Sunset - Los Angeles, CA
March 2005 to May 2005
Worked closely with the Doctor and Optician in patient pre-testing, administering delivery of vision care, and in the performance of a variety of other tasks, including greeting patients, and dispensing ophthalmic eyeglasses, frame selection, facial measurements, and segment height measurements.
• Adjusted and repaired eyewear, inspected prescription and neutralized lenses using the lens meter.
• Engaged in daily extensive customer service techniques accurately and efficiently addressed all customers concerns and disputes. Maximized daily sales and profitability through efficient execution of company programs and policy. Account Representative
National Medical Review - Los Angeles, CA
July 1996 to February 2005
Provided administrative support with confidentiality for sensitive personal information, such as relaying status of drug test results for applicants and employees.
• Researched assignments for archived test results, as well as, retrieved data through archives database search and through file retention.
• Performed client resolution tasks, including verification of test results and relaying result to clients.
• Communicated via different media utilizing the computer, e- mail, fax, and voice mail.
• Was responsible for tracking daily transaction results using Microsoft Excel.
• Maintained a customer database with the client's name, and method results.
• Followed up on clients concerns with direct calls to appropriate departments. Education
Diploma
American Career College - Los Angeles, CA
Certificate
Los Angeles Junior College
Certifications/Licenses
ABOC
September 2005 to December 2018
Optician Certification / for eyeglass
NCLE
April 2006 to December 2018
Contact lens/ Certification
Additional Information
• Highly resourceful, self-starter who is successful as a part of a team, and also has the ability to set priorities when multi-tasking while working effectively under minimal supervision, despite interruptions.
• Utilizes excellent communication and interpersonal skills to work sensitively with people of diverse cultures and lifestyles.
• Maintains a professional, friendly and courteous approach in the performance of duties and towards co-workers, which contributes to positive team dynamics. Responsible team member with a positive attitude.
• Demonstrates strong proficiency in Compulink software, and Microsoft Office suite of products, and 10 key.
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