Customer Service Manager
Resume:
Benjamin Moore
Markham, IL
**************@*****.***
SUMMARY
To continue a career in Information Technology for a company that promotes further learning and room for professional advancement.
EDUCATION
ITT Technical Institute - Orland Park, IL
Bachelor Degree of Information Systems and Cybersecurity 2015
Associate Degree of Applied Science in Computer Networking Systems 2012
PROFESSIONAL SKILLS
Installation, configuration and management of Microsoft Operating System(s) for standalone and network client computers.
OSI and TCP/IP models, network media specifications and functions, LAN/WAN protocols, Topologies
Basic of Software and Hardware components.
Network-based services such as Web services, email and FTP in a given server operating systems environment.
Router and Switch configuration
Wiring a computer network, including media and protocol specifications, connection topologies, installation, testing and troubleshooting.
Security For Web Applications And Social Networking
Security Policies And Implementation
Hacking And Countermeasures
Wire shark
Backtrack 5
VPN
WORK EXPERIENCE
Zones, Inc (contract through ESPO Corp) July 2017 – September 2017
Computer Technician
Was responsible for the implementation of Apple products, namely iPads.
Worked with Quality Control to ensure units were up to specifications.
Documented deployment and imaging processes.
Maintained knowledge on key Apple product enhancements and changes.
KBS 2013-July 2017
Computer Technician
Fixed, updated hardware/software, and installed Apple computer and iPad products in schools.
Add Apple computers to CPS school network, and configured machines.
Performed troubleshooting and maintenance on various units.
Mur Tech Consulting November 2011
Technician
Diagnosed, test and troubleshoot RF systems, kiosks and price verifiers.
Documented diagnosis.
WAL-MART, Lansing IL, 2002-2007
Overnight Manager
Was responsible for processing over $1,000,000 worth of store merchandise in and out of store on a daily basis.
Maintained customer service orientation, friendly personality
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