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Export Operation and Customer Care

Location:
Posted:
March 29, 2019

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Resume:

Dila O. OZARSLAN

ADDRESS

Sinpas Lagun st D*

Istanbul, 34789

TURKEY

PHONE

+90-534-***-**-**

EMAIL

ac8xu8@r.postjobfree.com

LINKEDIN

linkedin.com/in/dila-

ozarslan

EXPERIENCE

Jan 2019 – Today

Export & Customer Care Senior Specialist • L’oréal

Leading the 4- person export and customer care team to deliver high standards of customer support for CPD

Providing training, coaching and mentoring and proactively monitoring performance of the team

Coordinating amongst Supply Chain, Logistic, Sales and Finance teams to ensure customer needs are being met

Analyzing weekly and monthly data of the division and reporting to the management committee

Monthly and quarterly meeting with customers

Leading the customer care projects

Aug 2016 – Jan 2019

Export Specialist • L’oréal

Leading the export operation and documentation processes

Portfolio management and stock allocation

Responsible for SAP integration

Weekly and monthly reporting of the export data

Issuing customer claims and resolving within 3 days Aug 2014 – Jul 2016

Export Operations Jr. Specialist • Lincoln Electric

Managing the export operation and documentation processes

Receiving orders via e-mail and entering orders into the SAP system with accurate requested delivery date

Coordinating shipments for accounts to ensure efficient deliveries while maximizing shipping container or truck capacity

Stock management for export customers

EDUCATION

Bahcesehir University, 2019

Master of Business Administration, 3.59/4.00

Galatasaray University, 2012

French Language and Literature, 3.05/4.00

L’unversité Sorbonne Nouvelle, 2010 - 2011

French Language and Literature



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