Dila O. OZARSLAN
ADDRESS
Sinpas Lagun st D*
Istanbul, 34789
TURKEY
PHONE
ac8xu8@r.postjobfree.com
linkedin.com/in/dila-
ozarslan
EXPERIENCE
Jan 2019 – Today
Export & Customer Care Senior Specialist • L’oréal
Leading the 4- person export and customer care team to deliver high standards of customer support for CPD
Providing training, coaching and mentoring and proactively monitoring performance of the team
Coordinating amongst Supply Chain, Logistic, Sales and Finance teams to ensure customer needs are being met
Analyzing weekly and monthly data of the division and reporting to the management committee
Monthly and quarterly meeting with customers
Leading the customer care projects
Aug 2016 – Jan 2019
Export Specialist • L’oréal
Leading the export operation and documentation processes
Portfolio management and stock allocation
Responsible for SAP integration
Weekly and monthly reporting of the export data
Issuing customer claims and resolving within 3 days Aug 2014 – Jul 2016
Export Operations Jr. Specialist • Lincoln Electric
Managing the export operation and documentation processes
Receiving orders via e-mail and entering orders into the SAP system with accurate requested delivery date
Coordinating shipments for accounts to ensure efficient deliveries while maximizing shipping container or truck capacity
Stock management for export customers
EDUCATION
Bahcesehir University, 2019
Master of Business Administration, 3.59/4.00
Galatasaray University, 2012
French Language and Literature, 3.05/4.00
L’unversité Sorbonne Nouvelle, 2010 - 2011
French Language and Literature