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Manager Desktop Support

Rogers, AR
March 28, 2019

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Patrick McClard

*** ****** *****, ******, ** ****8


Areas of Expertise

Team Leadership

Effective Communication

Customer Service

Testing & Troubleshooting

System Administration

Project Management

Strategic Planning

Professional Experience

Service Manager, 2017

Simply Mac, Rogers, AR

Determined technical issues dealing with Mac products and chose the course of action to take

Obtained knowledge of Mac-based business computers as well as Window-based business computers specifically using Microsoft programs

People Services – Benefits Technical Services, 2015-2017

Wal-Mart Stores Inc., Bentonville, AR

Troubleshot network infrastructure issues

Managed department technical support in identifying issues, ticket documentation, and vendor relations

Provided networking/desktop support

Handled a secure email address for HIPPA compliance

IT Project Manager, 2013-2015

Wal-Mart Stores Inc., Bentonville, AR

Managed a team of four associates

Lead meetings with specific goals and timelines

Created and presented project plans to leadership

Collaborated with architects and engineers when creating project plans

Continually updated leadership on risks, delays, and milestones

Senior Manager Assistant, 2004-2013

Wal-Mart Stores Inc., Bentonville, AR

Built detailed reports to support team

Responsible for technical support for the team

Priority ranked and managed day-to-day ad hoc requests

Technical Skills

Windows OS




Data Entry

Proficient in Benefits in-house systems


Rogers High School, High School Diploma, 2003

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