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Customer Service Representative

Houston, Texas, United States
March 28, 2019

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Managed risk upon multiple lines

to protect assets, property, and

equipment valued at $1M while

meeting the expectations of

senior leadership

Customer Service

Product Knowledge


Analyzing Information



Microsoft Office Suite

Jun 2008-Oct 2015

Various Locations

Valerie Smith

Professional Summary

Veteran seeking to transition from the United States Army. Highly motivated, effective communicator and problem solver who successfully completed 7 years 4 months in the US Army also having work experience in other occupations prior to enlistment.



Motor Transport Operator/Supply Chain Logistics Specialist US Army

Supply Chain Logistics Specialist

Create, maintain, and enter information into databases Greet visitors or callers and handle their inquiries or direct them to the appropriate persons

Manage projects or contribute to committee or team work Operate forklift capable of lifting up to 10,000 pounds to load, transfer, and stack items from one location to another

Maintained accountability and inventory controls on all received shipments Take proper safety precautions to prevent damage, loss, or injury to self and others

Ensure that items are unloaded and properly placed for in-checking Identify stockage for movement into storage area

Complete appropriate documentation, including necessary reports of overages, shortages, or damages

Motor Transport Operator

Responsible for supervising or operating wheel vehicles to transport personnel and cargo

Exemplified the backbone of the Army's support and sustainment structure, providing advanced mobility on and off the battlefield 6702 Mcwilliams Drive, Houston, TX 77091

Ph: 346-***-****

Jun 2000-Jul 2005

Fairburn, GA

May 1993

East Prairie, MO

Shipping/Receiving/Customer Service Representative US FoodService

Order Selector

Operated cherry picker, pallet jack, stand-up/sitdown forklift Worked together with the organization's service team and operations team to resolve customer's order issues

Worked closely with corporate deployment and customer care to establish timely shipping schedules and customer's deliveries Customer Service Representative

Assist potential customers by answering products and service questions Opens customer's accounts by recording account information Maintained customer's records by updating information Handled inbound/outbound calls

Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem; expediting corrections or adjustments; following up to ensure resolution


High School Diploma

East Prairie High School


Iraq Campaign Medal W/ Two Campaign Stars; 2 Army

Commendation Medals; 2 Army Good Conduct Medals; National Defense Service Medal; Global War on Terrorism Service Medal; Non Commissioned Officer Professional Development; Army Service Ribbon and Overseas Service Ribbon

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