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QA Lead

Dublin, California, United States
March 28, 2019

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Dynamic professional with ** plus years of IT experience in Software Quality Assurance providing manual and automated testing in Client Server, Web based applications and Middleware (EDI, SOA).

Good understanding of Software Development Life Cycle (SDLC), Test Life Cycle, Bug Life Cycle, QA Processes, testing methodologies and testing strategies.

Hands on experience in analyzing business requirements, functional requirements, stories and developing documentation for entire QA cycle including Test Plans, Test Scenarios, Test Cases/scripts, Traceability matrix, Test Data, Defect Management reports & matrices.

Experience in project planning and estimation, resource planning and budgeting.

Extensive experience in functional testing, integration testing, regression testing, GUI testing, positive-negative testing, database testing, Mainframe testing, ACORD 103 and 508 XML testing, API testing, 301,310,322, and 810 EDI transactions testing.

Hands on experience in defect tracking & defect management from the discovery of defects, submitting the defects and tracking the defect status in defect tracking tools till it is closed.

Proven ability to support multiple projects under tight deadlines, often with competing priorities and complexities.

Ability to learn quickly and efficiently apply new tools and technologies.

Knowledge of project management principles with strong analytical, communication and troubleshooting skills.

Extensive experience in working as primary liaison with Business, other interfacing QA teams, Development teams

Comprehensive knowledge of service oriented architecture system testing practices and methodologies.

Experienced in building and leading geographically distributed teams in multiple time zones across US, Europe and India with a deep understanding of work culture and local environments.

Experience with various QA methodologies (Waterfall, Agile (Scrum, Kanban) and Hybrid).


Requirement Analysis

Functional, System, Integration and Regression Testing

Test Planning and Execution

Client Interaction

Process Improvement


Testing Tools: HP Quality Center (ALM), QTP (UFT), Soap UI, JIRA, JMeter, EDI notepad, UPK developer

Languages and Tools: C, C++, XML, JAVA, SQL, Pl/SQL, VB Script, HTML

Databases & Reporting Tools: SQL Server, MS-Access, MySQL, Oracle, TOAD, SQL Developer, IWAY, WebFOCUS

Servers: SQL server, Oracle Application Server, SFDC, EDI, SOA, Jenkins

Methodologies: Waterfall, Agile - Scrum, Agile –Kanban, V Model

Operating Systems: Windows, UNIX

Applications: Web Based, Client/Server, Desktop

Bug Reporting Tools: JIRA, ALM, Mercury Quality Center


Organization – TRAC Intermodal

Project: Application Development

Sr.QA Analyst

Verified and tested multiple reports like M&R reports, Utilization reports for financial planning and analysis group using WebFocus BI platform.

Cross checked trading partner details in iWay trading partner manager and tested translated output file as per the requirements.

Executed SQL queries to retrieve the data from database tables and validated the data generated in reports for financial planning and analysis.

Identified risks and communicated them to product owner and created risk mitigation plan.

Prepared test plan and test scripts for functional, integration and regression testing.

Collaborated with developers and product owner to understand the requirement and testing scope.

Worked with various interfacing teams to get end to end test coverage.

Created traceability matrix and provided walkthrough to product owner and developers to confirm the test coverage.

Confirmed the appropriate test environments are in place and controlled.

Provided metrics related to test cases, defects and stories.

Managed the defect log to confirm issues are logged clearly and prioritized consistently.

Performed testing using SOAP UI tool to validate XML requests and responses.

Provided production support and tested enhancements for legacy system application to facilitate billing process.

Adapted new tools for multiple systems and delivered required results with high quality.


Adapted to new tools and technologies due to which I became part of a high visibility project.

Switched between two different systems/teams simultaneously. This helped both the managers to maintain velocity of their respective sprints and achieve their deliverables without compromising the quality.

Active participation in QCoE, for writing standards and Guidelines (company specific)


UPK developer training, test automation using Selenium (Robot Framework), communication and collaboration training.

Organization - MediaAgility LLC Nov 2013 – Dec 2014

Client: Hartford Insurance, CT

Project: Design, Development and Implementation of Data-warehouse/ BI Solution

QA Lead

Performed Business Analysis and documentation of 100+ facts and dimensions related to sales and distribution performance metrics originating from more than 200,000 agency locations in USA and which are administered via 30+ Policy Management Systems.

Planned traceability mapping between source and target systems using data models and table columns.

Developed test datasets for Unit Testing and Conducted live tests with real data using Front End application

QA testing of new data-warehouse and integration testing with SFDC ( and an in-house .Net based BI platform.

Organization – Idea Solutions Inc. (Formerly Ebusinessware Inc.) Dec 2007 – Aug 2013

Client: Prudential Financial, Roseland, NJ, USA

QA Lead

Reviewed business and system requirements to create traceability matrix to identify the gap between requirements.

Developed test strategy/plan for every project and release.

Involved in executing manual tests, automated tests, functional tests, regression tests and end to end tests using business process testing framework.

Responsible for defect management and represented the QA project teams in the defect triage meetings with the project managers, development and design teams.

Identified, investigated and helped resolve project issues / risks.

Updated the automation scripts using QTP after every successful release to maintain the regression suite.

Compared QA, UA defect metrics to improve testing quality which resulted into identifying 80% of defects during QA testing. Ensured root-cause analysis is done for the valid defects found during testing.

Escalated the problems that were hindering testing progress which helped achieving the targeted deadlines.

Coordinated the testing efforts between onshore and offshore team and with interfacing test teams to confirm the end to end testing results.

Coordinated test plan walkthroughs with business analyst, developers to acquire formal sign-off.

Hudson Bay Company, Toronto, Canada Feb 2003 - May 2004

Created test plans, developed test cases for Functionality Testing for a web-based application

Participated in design review/walkthrough sessions with team members and provided feedback on UI issues

ACC Ltd., Mumbai, India May 1999 - Apr 2001

Developed processes, automation of maintenance jobs, tuning SQL server, locks and indexes configurations, administering SQL server security.

Managed SQL user logins, database user accounts, server roles, database roles and its permissions.


Bachelor of Science-Chemistry (University of Mumbai)

Advanced Diploma in Integrated Programming and Systems Management from Ratan Tata Center

Oracle 7.0 and Forms 3.0 certification

Visual Basic 6.0 certification

Google Apps Certified Sales Specialist

Scrum Alliance CSM certified

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