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Network Engineer Support

Saratoga Springs, NY
March 28, 2019

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** *** ******** ******, ***. ***, Albany, NY 12208 Phone: 201-***-**** Email:

System & Network Administration Professional

A highly motivated, focused, and hardworking individual with good collaboration and team building skills seeking a challenging position in a reputable organization which provides opportunities for professional growth and advancement.


CompTIA A+ Certified Technician

Microsoft Certified Solution Associate (MCSA)

Cisco Certified Network Association (CCNA)


Competent, diligent & result oriented professional with A+, MCITP, MCSA, CCNA knowledge. Offering an experience of over 5 years across Network Engineering, Server Implementation & System Administration, Installation, Configuration, Technical and Functional Troubleshooting & Maintenance.

Core Competencies

System / Network Administration Hardware & Software Implementation & Maintenance Strategic Management & Leadership Installation & Configuration Technical Troubleshooting Customer / Technical Support Server Management Security Concepts Data maintenance, Backup & Recovery Training Cross-functional Coordination Group Policies

Technical Skills

Platforms: Windows XP/Vista/7/8, Windows Server 2008 R2/2012/2016, Exchange Server 2010,

Cisco IOS

Networking: Protocols: IP (TCP/UDP), ICMP, ARP, FTP, SMTP, HTTP/S, POP3, IMAP, DHCP and

Firewalls. Installation and configuring of DHCP, Web Server, DNS, Terminal Server, Active Directory, FSMO Roles, WDS, and RMS. Troubleshooting with understanding of Group Policy, WSUS, Branch Cache, Bit Locker, Virtualization, Exchange Server, etc.

Tools: Group policy management control, Backup software, Cisco Router, MS Office & Internet


Professional Experience

DP Tech Group, Chicago, IL (India Branch) Dec 2015 – May 2018

IT Support Technician

Responsible for providing timely remote support for clients via LogMeIn, TeamViewer, VNC, WebEx, ScreenConnect, etc.

Extensive experience with providing installation, and troubleshooting support for Windows 7, Windows 8 and Windows 10 client operating systems.

Responsible for deploying and managing Windows 2008 R2 Server, Windows 2012 Server & Windows 2016 Server on physical and Hyper-V Virtualization.

Provided support for Microsoft Outlook email client (2007, 2013, 2016) with Office 365 Exchange and POP / SMTP connectivity.

Managed various Internet Security packages such as Symantec Internet Security, McAfee, TrendMicro, Kaspersky, MalwareBytes, etc.

Setup, Configure & Manage cloud and local backups through Cloudberry Backup & Backup Assist for Disaster Recovery purposes.

Provided thorough support and problem resolution for customers and kept them informed of the progress.

Processed inbound and outbound technical support calls at an efficient rate.

Trained new employees and explained protocols clearly and efficiently.

Assisted in planning and administering of Several printers into a single location.

Setup for new printer installation and configuration for clients System.

Rebuild the connections between client system and printers.

Jetking Infotrain, Ludhiana, Punjab, India Feb 2013 – Nov 2015

Technical Trainer

Prepared and delivered lectures to undergraduate students on topics such as computer hardware, computer client and server operating systems, and Cisco router configurations.

Planned, evaluated, and revised course content and curriculum for each semester.

Presented new technologies through live demonstration at surrounding local colleges and universities.


I.K. Gujral Punjab Technical University, Hoshiarpur, Punjab, India 2015 – 2018

Masters in Computer Application (MCA)

Karnataka State Open University, Ludhiana, Punjab, India 2013 – 2014

Post-Graduation Diploma in Computer Application (PGDCA)

Jetking Infotrain, Ludhiana, Punjab, India 2011 – 2013

Hardware and Network Engineer Diploma

Eastern Institute for Integrated Learning Management, Ludhiana, Punjab, India 2009 – 2012

Bachelor of Arts


Languages: Fluent in Punjabi and Hindi.


Available upon request.

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