Manager Service

Nicole White

Edmonton, Ab

**.***********@*****.*** - 250-***-****

Experienced management professional with strong leadership and relationship building skills and with a winning attitude and desire to deliver an exceptional customer experience, focused on setting high expectations and raising service standards, is seeking employment within a stable company that allows room for growth and advancement.

WORK EXPERIENCE

Dining Room Manager

April Point Resort and Spa - Quadra Island, BC - May 2017 to Present

Directed staff in daily operations to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Received weekly liquor orders.

Placed weekly Front of House food orders.

Responsible for liquor invoice coding and entry.

Responsible for monthly liquor and Front of House inventory counts.

Dining Room Manager

April Point Resort and Spa - Quadra Island, BC - April 2016 to September 2016

Directed staff in daily operations to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Received weekly liquor orders.

Placed weekly Front of House food orders.

Night Auditor

April Point Resort and Spa - Quadra Island, BC - May 2015 to September 2015

Balanced each departments daily sales for accountant

Fixed any errors in data entry for daily transaction for each department

Assisted guest when needed

Prepared daily check in and check out

Barista Supervisor

Target Canada - Campbell River, BC - October 2013 to January 2015

Overseeing daily operations of the cafe.

Including but not limited to open and closing duties, weekly ordering,

promotion/seasonal cafe transitions, assigning tasks to other barista.

Also cross-trained in cashier, sales associate, hardlines and softlines departments with regular shifts in all.

Accomplishments include but are not limited to working with Team Leader to establish par levels and inventory management system.

Worked with team to organize and better track inventory.

Skills used are but not limited too organization, leadership, professionalism, management.

Front of House Manager/Server

The Narrows Floating Restaurant- May 2012 to October 2012

Greeted customers in restaurant, took and rang up orders, handled payments and thanked customers

Responsible for daily set up and closing operations

Inspected dining and serving areas to ensure cleanliness and proper set up

Assisted co-workers

Assistant Office Administrator

Home Water Systems Inc.- July 2009 to November 2010

Managed the receptionist area including greeting visitors and responding to telephone and in-person requests for information

Made copies, sent faxes and handled all incoming and outgoing correspondence

Managed the day to day calendar of the companies owner/operator

Organized files, developed spreadsheets, faxed reports and scan documents

Office Manager

The Beerhunter Bar and Grill- July 2006 to May 2009

Conducted pre-shift and departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met

Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Carefully prepared weekly payroll to keep up with projected revenue for the week.

Server/Bartender/Floor Supervisor

The Beerhunter Bar and Grill - November 2004 to July 2006

Accepted payment from customers and made change as necessary.

Assisted co-workers.

Attempted to limit problems and liability related to customers' excessive drinking

Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area, bar and tables

Increased customer attendance by providing fast and friendly service

EDUCATION

high school diploma

STRATHCONA ACADEMY - Sherwood Park, AB

1999

ADDITIONAL INFORMATION

SKILLS & ABILITIES

Customer orientated, strong leader, experience in hiring and training, exceptional at multi-tasking supervisory skills, communicates effectively

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