KIRAN RAJ CH

Sr. Exchange Architect

+966********* ac8xms@r.postjobfree.com

linkedin.com/in/kiran-raj-chirammal-house-423b6712 Combining technical expertise with strong business acumen and operational understanding; Ensuring all technical strategies and activities align with corporate goals.

Enterprising leader offering 10 years & 2 months rich & global experience IT Infrastructure with the 4.2 years in IT Manager (US Military contract Kabul, Afghanistan). Currently associated with Saudi Comedat Co. Ltd, Saudi Arabia as Senior System Engineer. Steered all IT infrastructure operations including data & end-user services, built subject-matter-expertise on applications and supported business/operations in defining processes & best practices. Incisive acumen in delivering network maintenance support and responded to outages during off-hour software deployments within established Service Level Agreements (SLAs). Authored information security policies, procedures, and guidelines developed risk-based audit strategies for the security infrastructure. Proven expertise in understanding business

& existing IT management and designing a roadmap for further development in line with new innovation & technologies. Career Objective:

A highly versatile IT professional with a litany of professional certifications & training to credit and more than 10 years of a brilliant track record of handling high end IT projects and networking systems, with competencies in conceptualizing and supporting critical IT frameworks and applications, implementing projects, managing vendor and product selection. Seeking a challenging position to contribute excellent technical proficiency and management expertise towards smooth business operations in a reputed organization. Key Skills:

A team, People and Organizational Leadership & Management, IT Management, Technology Management, IT Audit & Risk Management, Software Development, Database Administration

Network and software Tools, Establish Policies, Guidelines & Project KPIs, Project Management

Servers, Racks & Workstations Maintenance, IT Project Management, System Analysis, Application Development

Technology & Infrastructure Management, Troubleshooting & Performance Tuning

System Administration, Installation & Configuration, Teaching, Leadership, Performance Evaluations

Communication, Interpersonal, Networking, Analytical & Decision Making Skills

OSI and TCP/IP models, IP addressing, DHCP, DNS, WINS, RRAS, VPN, IPv4 and IPv6

Windows Servers(2003/2008/2012 R2) and Red Hat 7

Microsoft SQL Server (2005/2008/2012)-database developing, configuring & administration.

Microsoft Exchange Servers(2010/2013/2016)

Firewall & Security – Cisco, Fortinet, and Kerio

ERP Systems – CMMS and COINS

Virtualization & Cloud Tech. – Hyper-V, VMware, AWS and Office 365

Programming languages- C#.Net, VB.Net, ASP.Net, and ASP Professional Experience:

Senior System Engineer, Saudi Comedat Company Ltd, Arar- Saudi Arabia (Sep 2014 – Present) Highlight:

Extended system administration and support to include software/ hardware maintenance, upgrades, troubleshooting under stringent deadlines in a fast-paced, 24X7 environment.

Key Responsibilities as Server & Network Engineer: Leading 2 branches connected to the main branch with a VPN connection based via Fortinet firewall 60C/82C/100D.

Supported leadership activities toward enhanced system engineering role in the Fleet Management System development and production lifecycle.

Provision and designing of IT infrastructure network and services including desktop applications, Local /Wide area networks, IT security and telecommunications (Arar, Al Khobar HQ).

Maintain and solve any problem for the internet connection including VPN between Arar and Al Khobar-HQ.

Design & implement daily/weekly/monthly backup system for Exchange server, ERP (COINS), AD and File server.

Performed high-level system design and interface definition, selected up to date implementation platforms to support technology roadmap for fleet management operational approaches by evaluating current systems and operations methodologies.

Applied knowledge of hardware, software, operational analysis, and test and integration to assure system concept feasibility and integrity and oversaw as well as directed the field installation activities.

Maintained and documenting the configuration of the system, for improving and adapting existing subsystems and systems for application to new and future user requirements.

Maintained a relationship with the users as a technical liaison, and troubleshooting any user reported problems.

Delivering advanced system administration support entailing infrastructure development, software & hardware installations, backup policies, maintenance, upgrades, troubleshooting, and user account administration.

Acting an integral role of Architect, Technical Lead and System Administrator for several projects encompassing major operating system, database installations, backup policy development and migrations

Undertaking systems analysis on Active Directory Domain Controller Windows Server 2012 R2.

Monitoring File Server based on Windows Server 2008 R2 for data backup.

Monitor, and maintain Active Directory, MS Exchange related services, File Services, Server Infrastructure, WAN/ LAN/ WLAN supporting business-critical systems.

Ensure performance, reliability, and transparency of all aspects of infrastructure elements.

Implementing Security and User Policies for local systems.

Configure & maintain Microsoft Exchange e-mail accounts.

Respond to requests for computer assistance from staffs experiencing problems with hardware, software, and networking.

Installation, configuration and maintenance/ administration of Desktops, laptops, and Servers running MS Windows.

Led migration from MS Exchange 2010 to MS Exchange 2013. Configured groups & roaming profiles and successfully migrated from Server 2003 to Server 2012 R2. Key Responsibilities as IT Infrastructure Manager:

Prepare IT Budget.

Assessing IT requirements of the organization in terms of software, hardware, and other peripherals/products, and handling procurement of the same.

Ensuring compliance with the ITIL V3 processes; supporting activities for existing/new applications.

Designing the backup or disaster strategy and ensuring scheduled/ unscheduled backups as per backup plan and restoration.

Formulating & implementing IT Infrastructure policies; providing innovative and cost-effective technical solutions for companywide issues.

Managing responsibility relating to Incident process, handling escalations, resolving user’s queries on time, documentation and also providing work instructions.

Key Responsibilities as a Software Engineer:

Taking control of the full application development lifecycle Create and Develop software's depend on company needs (C# .Net & SQL Server).

Updating the company website with new information’s (ASP.Net, AJAX).

Create and Develop reports depend on user need (Crystal report).

Designing and administering MS SQL Server 2008R2/2012 DBA, Defining Security and authentication, working with instances, supporting large databases and working with Clusters.

Installed & configured MS SQL Server 2010 for FLEET Maintenance Pro 14 (Client-Server model). Assistant IT Manager, Alpha Omega Services, Kabul-Afghanistan (Feb 2010 – Mar 2014) Key Responsibilities:

Responsible for IT Planning, IT Management, Network Designing, Network Implementation, System & Servers Capacity Planning, Customization.

Evaluating new technologies and IT strategy formulation for the organization; functioning as a key driver for IT business process design and solution identification.

Responsible for Internet Service Provider, bandwidth and Internet Utilization for company benefit within the Company budget.

Responsible for IT Facilities Upgradation, Performance Monitoring, System Analysis, and Design.

Implemented corporate IT security policies in line with industry standards.

Conducted in-depth compliance audit as per pre-defined schedules.

Responsible for Company Database Management backup and Company Security policies.

Responsible to Monitor the Company IT Services, Internet Services, VSAT and take the services from Service provider as per the Service Level Agreement.

Responsible for Vendor Management, Asset Management.

Design and implement the VPN to connect network resources from 6 site office to the main office located in Kabul.

Responsible to handle all Site IT Supervisor (6 sites) queries and resolve the same related to IT Issues.

Responsible for Smooth IT Operation of AOS - US Army - Operation Enduring Freedom project, Afghanistan.

Manage and Maintain AD on Server 2008 R2, Exchange Server, File Server, Print Server and ERP Server (CMMS).

Configure and Monitoring System Attendance, IPCam, CCTV, NVR/ DVR video surveillance.

Generate and maintain infrastructure documentation including network designs, addressing schemes and version management and maintain.

System Network Administrator, Virajindia, Cochin- India (July 2008- Jan 2010) Key Responsibilities:

Proffered technical and managerial support for critical business applications, performed morning checks of systems/software and backup of data.

Supported a suite of internal tools used for delivering key business service including installation and configuration new hardware/software.

Provided support for password and access management, helped unlock user ID and reset passwords as well as adding/deleting/creating/modifying user account information (including email accounts).

Operated and administered, configured and troubleshot outlook related issues provided solutions to prevent problems from occurring in the area of responsibility.

Resolved technical problems reported by users, maintained and updated network access forms for users, in addition, to change or assign permissions for user accounts as requested.

Oversaw issues related to network data drops in offices and work areas as well as troubleshoot wireless broadband for executive laptops.

Recommended upgrades, patches, and new applications/ equipment, troubleshot network performance issues and created/ maintained a disaster recovery plan, extended technical support/ guidance to users, to ensure smooth operation of communication networks in order to provide maximum performance and availability for users.

Deployed and configured high availability solutions over high-end systems, troubleshooting any endpoint reported problems and conducting system performance tuning.

Kept abreast of latest technological advancements and utilized the potentials of the same to respond to distinctive and special needs of the organization.

Academic & Professional Certifications:

Diploma in Computer Engineering from NTTF (2005-2008)

Microsoft® Certified Solutions Expert

Cisco Certified Network Associate Routing & Switching (CCNA) – Cisco ID CSCO13306348

Microsoft® Certified IT Professional

Microsoft® Certified Solutions Associate

Microsoft® Certified Professional

Microsoft® Certified Technology Specialist

ITIL® V3 Foundation Certification

AWS Certified Associate (CSAA, CSOA, CDVA) – Course completion certificate

Cisco CLI Switch Configuration- Course completion certificate from LinkedIn

CompTIA Server+(SKO-004) Cert Prep - Course completion certificate from LinkedIn Reference:

Available upon request.

Personal Details:

Date of Birth: 20 Nov 1987

Marital Status: Married

Language: English, Hindi, Malayalam, and Tamil

Driving License: India

Home Address: Chirammal House, Malal Road/Nayanar Road – Kerala 670641, India

Current Location: Arar, Kingdom of Saudi Arabia

Declaration:

I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief. Date: Feb 2019

Place: Arar, Saudi Arabia (KIRAN RAJ CH)

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