STEVEN R. IVANS

*** ********* ***** • Patchogue, New York 11772 • 631-***-****

ac8xm4@r.postjobfree.com • www.linkedin.com/in/stevenrivans

MCSE, MCDBA

Key Skills

Software : Windows 10, Windows server 2016, Exchange, MSSQL server, MS office 365, Vmware, SalesForce, Anti virus programs and Remedy (helpdesk tracking systems)

Hardware : PC, Laptop, Zebra tables, Android mobile computers, Apple laptops, Printers Routers Scanners and Network appliances, iPhones, IPads, Android cell phones

Networking : LAN, VPN, TCP/IP and wireless systems.

Platforms : Microsoft, Aneroid, VMware, Apple and mobile systems

Professional skills: Microsoft Engineer, Project management and IT planning

PROFESSIONAL EXPERIENCE

MOTOROLA / ZEBRA TECHNOLOGIES 2008 – 2018

ZEBRA TECHNOLOGIES (f/k/a MOTOROLA), Holtsville, New York

Senior Technical Project Manager (2014-2018)

Focused on Helpdesk customer service and collaboration with sales personnel correcting all computer desktop software and hardware issues.

Daily helpdesk call-handling goals, closing an average of 20 calls daily, provide in-person technical assistance.

Problem solving, diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.

Apply diagnostic utilities, knowledge bases and other sources to resolve issues quickly

Designed, created, and implemented a centralized, efficient global pre-production manufacturing seed and beta program based and supported on 24/7 cloud-based Salesforce.com platform to support $4,200,000,000 sales network.

Streamlined multiple sales processes into one system, using project charters within four major divisions within Zebra.

Managed project life cycle functional requirements, charters, application design, and deployment and administered a team of five members.

Drove the development of Salesforce sales programs for sales forecasting and inter-department relationships.

Create, customize and maintain Salesforce reports and dashboards based on end user’s needs.

Work with our Zebra’s development team to test fixes and enhancements to our Salesforce org and to assist with rollout to our production environment.

Keep up-to-date on new Salesforce features and functionality. Such as lighting interface upgrade

VMware ESXi management and workstation installation and configuration.

Administering Windows Server/Active Directory, Office 365 with Exchange Admin/Support.

Desktop system maintenance/upgrades including all desktop OS patches, creates and maintains user accounts, manages user groups and network permissions.

MOTOROLA, Holtsville, New York

Senior Windows Engineer and helpdesk support (2008-2014)

Increased virtualization capacity of high-end virtual demo solutions by implementing VMware ESX servers and workstations.

Managed trade show logistics and instituted cost-effective, timesaving Federal Express shipping system.

Designed and maintained Windows server implementations for demo and trade show systems.

Served as technical lead in implementing demonstration equipment and server infrastructure.

Traveled to trade shows, conferences, and events to set up and maintain Motorola demos and wireless infrastructure.

Conducted sales demo tours at executive briefing center for a variety of audiences ranging from partners, customers, analyst, HR, internal groups, and new-hire orientation.

Interfaced with field sales engineers to troubleshoot, create, and enhance existing product and application demos.

Tested, debugged, calibrated, updated, purchased, and downloaded demo applications/software to various Motorola equipment.

ADDITIONAL RELEVANT EXPERIENCE (Details Available Upon Request)

GWINNETT COMPUTING, Dacula, Georgia 2007-2008

Senior Windows Engineer Consultant

CORRECTNET, Hauppauge, New York 2006-2007

Senior Windows Engineer

FREMONT STREET EXPERIENCE, Las Vegas, Nevada 2005-2006

IT Manager

CA TECHNOLOGIES (f/k/a COMPUTER ASSOCIATES), Islandia, New York 2004-2005

Project Manager/IT Engineer

NORTEL NETWORKS, Bohemia, New York 1998-2005

Project Manager, Data Center Operations

EDUCATION & CERTIFICATIONS

DOWLING COLLEGE, Oakdale, New York

B.S., Business Administration

PMP Project Management Training Courses

Microsoft Certified Systems Engineer (MCSE) 2012

Microsoft Certified Technology Specialist Server 2008

Microsoft Certified Database Administrator (MCDBA)

Zebra Android Training Systems and RFID

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