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Customer Service Manager

Knob Noster, MO
March 28, 2019

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Toni Cruz

Resident Specialist - Balfour Beatty

Knob Noster, MO 65336


I would like to offer my communication skills and proactive approach that cut to the core of any problem and promptly find the solution.

Work Experience

Resident Specialist

Balfour Beatty - Whiteman AFB, MO

February 2017 to Present

Provide strong customer service to prospective residents by coordinating the entire pre-move process including but not limited to assisting applicants with completing all paperwork including applications, conducting tours of available units, providing description of community amenities, explaining wait list policies and communicating availabilities accurately, and making all potential residents feel at home. Compile and organize all paperwork including entering applications into Yardi system, preparing Resident Responsibility Agreement and move-in package, preparing statement of BAH, termination letters, and service notifications. Screens and selects qualified applicants in accordance with Company policies and Fair Housing regulations and local laws. Consistently inspects property including grounds and the exterior and interior of homes and communicates deficiencies found to the facilities maintenance team. Chief Switchboard Operator

Altech Services Inc - Whiteman AFB, MO

October 2005 to September 2016

Government contract merge; same duties as Switchboard Site Manager applied. Switchboard Site Manager

Techseco Inc - Whiteman AFB, MO

March 2005 to October 2005

Hired, managed, scheduled, planned, and organized work for Operator team of eight on a 24/7/365 day coverage.

Trained, tested, and evaluated Operators on the Private Branch Exchange (PBX), XOP audio conferencing system, Meridian switchboard keys, and call handling; ensuring all procedures mandated by government contract are being implemented.

Maintained contract policies and procedures; developed and compiled correspondences/memorandums for corporate and military communication.

Collected, edited, and maintained information for publication of operational databases. Performed call handling and processing procedures including call origination, call termination, conferencing, directory assistance, emergency assistance, and crisis management participation. Switchboard Operator

Techseco Inc - Whiteman AFB, MO

July 2001 to March 2005

Transferred calls to state side or overseas numbers utilizing the Defense Switched Network (DSN). Executed essential switchboard procedures and base operations to assist callers. Professionally and accurately communicated with diverse individuals providing outstanding customer service for directory assistance.


Associate of Arts in General Studies

State Fair Community College - Whiteman AFB, MO


High School Diploma in Computer Programming

Area Vo-Tech School - Warrensburg, MO


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