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Software Customer Service

Hayward, CA
75k year
March 28, 2019

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Tina Burns

***** ******* **.#*

Hayward, CA *****

Cell: 408-***-****



I am currently looking for a full time permanent challenging position with a progressive firm to utilizing my professional experience.


I am always reliable, self-motivated, energetic, organized, fast learner, hard worker and committed to delivering customer satisfaction.


Supervisiong/Training new hires program, 5S and safety programs, NCR/RMA's, calibration tools, FAIR/FAI articals submittals and Internal audits 9001:2015 standards, Supervising/Training CAMS and Assistants, Inside/Outside Sales, Customer Service, Inventory, Payroll, Administration/answering phones, Cashier, Planning, calculating material/reading drawings/BOM's and NC's/ECO's.

(Certified both ISO 9000:2000 and 9001:2008/9001:2015 Standards)


Knowledge in: Epicor and Training Mgr. software, Impact Accounting, Goldmine Database, Windows, Lotus 123, Adobe acrobat/PDF/Excel/Microsoft Word/Access/Power Point softwares,

Visual Basic 6.0, Unipoint/Jobboss software, Crystal Report software, Solidworks DXF files and electronic archiving.


Chawk Technologies Intl. Inc.

Software use: Excel/Word, Epicor and Training Mgr.

8/16 - 1/19 / QA Coordinator Mgr.

Responsible for FAIR/FAI submittal programs. (LAM and Applied Matls. First Article Inspections, documentation portion)

Responsible for all RMA's/Return Material authorizations program. (Epicor)

Responsible for all Calibration tools program for inspection equipment and CMM machine calibration. (PMI supplier)

Responsible for Supervisiong/Training new hires, 5S and safety programs. (Training Mgr)

Responsible for maintaining quality data and reports for management review as required. (Excel/Word)

Maintain the Internal audit program documentation and preparation for customer audits and ISO Audits.

Maintain the Document control program and help with supplier audits as needed.(9001:2008/9001:2015 standards)

Maintain the corrective/preventive action program (ISO) including 8D and RCCA programs. (certificate PS 8D)

Assist in Quality programs such as NCR's, SNF/SPC's, FMECA, Gage R and R etc. Support role for Quality Engineers.

Assist and detail oriented, team player, open to suggestions for blue print reading drawings.

IMT Precision, Inc. - Hayward, CA

Software use: Excel/Word, Jobboss/Crystal Reports and Solidworks

2/16 - 8/16 / Doc Control Planner Specialist

Generate sales quotes/pricing to customers and vendors.

Generate PO's and e-mailing vendors to order material.

Responsible for order entry on all PO's/RWK and RMK work orders.

Responsible for planning Jobboss steps to create a job packet traveler and forward to Production/Shipping.

Responsible for reading drawings/BOM's/Solidworks DXF files and calculating material to the work orders. (only as needed)

Responsible for all drawings/BOM's and Solidworks DXF files to be electronic archived on the network server.

Generate production meeting reports into Crystal Report software. (only as needed)

Inland Metal Technologies - Hayward, CA

Software use: Excel/Word, Jobboss and Unipoint

12/09 - 1/16 / Document Control Manager

Responsible for all CAM's problem e-mails to be resolved. (as needed)

Responsible for issuing all new/repeat PO work orders to Planning. (CAM release by e-mail)

Responsible for reviewing NC's/ECO's and fixing planning errors in Jobboss software.

Responsible for issuing a job packet traveler to the Production floor.

Responsible for stamping QA/uncontrolled/prototype master drawings/BOMs and program sheets for other departments. (as needed)

Responsible for stamping work copy/sign/scan and archive all master drawings/BOMs/program sheets/completed PO work orders on the network server.

Responsible for SPC/SQC production forms to be archived away in file cabinets. (as needed)

Responsible for updating doc control log, production log and ECO's/customer specs into Unipoint Software.


Software use: Unipoint

2/11 - 1/16 / ISO 9001:2008 Internal Auditor

Responsible for updating all Quality Control ISO binders in each department. (as needed)

Responsible for issuing a document control number for the Quality Manual/all ISO procedures/work instructions and forms. (as needed)

Responsible for collecting data results for Auditing other departments per quarter.

Responsible for updating the Quality Manual/all ISO procedures/work instructions/forms master lists on the network server/Unipoint software.


Software use: Jobboss

1/13 - 1/16 / Process Planner Assistant

Responsible for reading master drawings/BOM's and SPC/SQC/NC/ECO's to the work order. (only as needed)

Responsible for planning Jobboss steps to create a job packet traveler for production.

Responsible for what material to use from purchasing/estimating in Jobboss software.

Responsible for what program sheets to add on the work order in Jobboss software.

Responsible for new/repeat work orders to be issued back to Doc Control once planned.

Responsible for creating new/repeat NC/Prototype/RWK/RMK work orders in Jobboss software. (only as needed)

Canary Communications Inc. - San Jose, CA

Software use: Excel/Word/Powerpoint and Impact

12/97 - 07/09 / Sales Admin Assistant/RMA Coordinator/Customer Service Account Representative

Generate sales quotes, pricing and revise all networking product manuals/update binders daily.

Responsible for the full RMA/Order Entry Cycle PO's, RMA Charts and Daily Status/Month End reports.

Responsible for maintaining/ordering office supplies, tech supports on copy machines, printers, fax cartridges and Archives.

Responsible for all travel arrangements for the Executive staff and assist the Receptionist daily.

Update all Distributor locations daily and customer satisfaction questionnaires/RMA status reports monthly.

Supervised/Trained new employees on the RMA/Order Entry Cycle, Customer Support and Receptionist procedures.

Generate back-up tapes/purging the network system and fixing Impact software problems as needed.

Assisted the Accounting Dept. with new customers, researching hold status/reconcile customer accounts and collections calls.

Assisted the Purchasing/Production Dept. with serial numbers, invoicing, inventory/shortage list of components for Vendors and BOM s.

Assisted the Shipping/Receiving Dept. when making serial numbers, labels, packet product materials and Receiving product in.


Software use: Impact

1/03 - 07/09 / ISO Certified Document Control Manager

Responsible for Doc Control Stamps = Document, Uncontrolled, Controlled, Approved and Obsolete. (Revise Proced./Forms/WI.)

Responsible for all DCO s/ECO s/BOM s/Engineering drawings to be signed off and archived away for controlled purposes.

Update all Quality Manual binders daily for procedures, master list forms and work instructions for all departments.

Organize, create, archive and train all employees on all ISO 9001 document files for each department on the network system.

Train all Employees on how to use Microsoft Office 2000 = Word, Excel, PowerPoint and Access daily.


Assist in Quality programs such as NCR's, SNF/SPC's, FMECA, Gage R and R etc. Support role for Quality Engineers.

Assist and detail oriented, team player, open to suggestions for blue print reading drawings. (Lam and Applied Matls.)

Worked with Adobe acrobat files as needed.

Worked with Solidworks DXF file drawings as needed.

Worked with sheetmetal Google, Aerojet/Aerospace, Astronics, Force 10/Dell, Tesla and LAM Research drawings/BOMs.

Worked with network devices for Anixter, Ingram Micro, Tech Data and Netoptics RMA's/BOM's

Create new price guides for Distributors.

Assisted at Net World Interop Trade Shows to get sales leads.


Peek Consulting Group

Certificate - 8D-Problem Solving/RCCA

Mission College - Santa Clara, CA

CCNA Certificate - Cisco Networking Academy Program

Goal - CCNA Certification

DeAnza College Program - Sunnyvale, CA

Certificate - ISO 9000: 2000 Awareness Training Program

Goal - process of training for Internal Auditing

Evergreen College - San Jose, CA

Goal = AS in Computer Programming. Change Major to Network Administrator

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