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Nursing Assistant Customer Service

Chattanooga, TN
March 27, 2019

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Edith Joyce Wadley

**** ***** ******, *** * • Chattanooga, Tennessee • (423) 364 – 3475


My name is Edith J. Wadley and I am an experienced and skilled worker. I have been in the workforce for over 30+ years with a diverse background of work knowledge in various fields. I am team oriented and dedicated to ensuring company success in any professional role I occupy.


From Recent to Most Applicable for Skill Presentation

Convergys Corporation, February 2017 – October 2018 and September 2008 – June 2011

Customer Service Representative, Level 2

Retail Associate of AT & T products

Retail Associate of Direct TV Products

Understanding of company policies and protocols

Maintaining customer approval during the duration of calls

Reviewing and processing complaints and inquiries regarding accounts and services

Homeserve PLC, June 2012 – August 2012

Customer Service Representative

Responsible for understanding wastewater handling and septic piping

Relaying information about the benefits of Homeserve insurance plans

Scheduling repairs and maintenance for customers

Integrity Staffing Solutions for, Inc. – Warehouse, November 2011- January 2013

Receiver and Stower

Accountable for inventorying and inspecting products for damage

Correct storage of products with respect to matching item with its barcode

Knowledgeable of warehouse safety and regulations

United States Postal Service, June 1990 – August 1992

Data Entry Clerk and Mail Sorter

Responsible for maintain accuracy with mail and sensitive packages

Upholding duty to correctly classify types of mail and their designated places

Maintaining a steady typing speed to ensure quicker data entry

Pacific Bell Telephone Company, May 1986 – September 1988

Garden Grove, California

Coin Service Operator and Referral Service Operator

Payphone retriever for deposited coins

Knowledgeable in zip code information of the greater California area

Responsible for acquiring and giving accurate number to the customer

Hamilton County Nursing Home, February 1983 – May 1986

Nursing Assistant, Certified Nursing Assistant, and Specialized Nursing Assistant

Understanding of medical safety for patients including first aid and vital signs

Comprehensive understanding of medical terminology

Decubitus Skills and First Aid Certified, 1983 - 1986


University of Tennessee at Chattanooga, 2005

Riverside High School, 1971

High School Diploma

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