Catherine Capricho

Customer Service Supervisor (* years 2 months)

Garena Philippines, Inc.

+63-915******* ac8xab@r.postjobfree.com PHP 30,000 Malabon, National Capital Reg

Experience

Dec 2010 - Present

(6 years 2 months)

Customer Service Supervisor

Garena Philippines, Inc.

Industry

Entertainment / Media

Specialization

Customer Service

Role

Customer Service - General

Position Level

Supervisor / 5 Years & Up Experienced Employee

*Delegating tasks

*Monitoring the team s performance

Assisting the team by performing the tasks with them

*Helping with training and development

Completing paperwork

*Handling complaints (from both staff and customers)

*Helping to hire new staff

*Reporting to senior management / personnel when required

Jun 2010 - Nov 2010

(6 months)

Field game assistant/ sales marketing

Softnyx philippines

Industry

Online game developer

Specialization

Marketing/Business Development

Role

Market Research

Position Level

1-4 Years Experienced Employee

Monthly Salary

PHP 12,500

Build rapport with staff, owners and managers of cafés and points of sale.

Promote all games and products of Softnyx Philippines.

Provide detailed presentation for cafés staff, owner and managers in support of Softnyx game and product.

Apr 2009 - May 2010

(1 year 2 months)

service crew/accounting clerk

gtwj foods corporation jollibee franchise

Industry

Food & Beverage / Catering / Restaurant

Specialization

Marketing/Business Development

Role

Management

Position Level

Non-Executive

I work as a counter crew. We take orders of the customer and provide them the warmest service they deserve. On my second store,i work as an accounting clerk. I am the one who supervise all cashiers cut-off procedure and reliever of the Admin Assistant.

Education

2010

Polytechnic University of the Philipines

Bachelor's/College Degree in Business Studies/Administration/Management Philippines

Major

management

CGPA

92.0 / 100.0

Skills

Advanced

typing,leadership skills,salesmanship

Intermediate

Ms Office Products

Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language

Spoken Written

Filipino

10 10

English

8 8

Jobstreet English Language Assessment (JELA)

Date Taken

19 Apr 2010

Score

33/40

Additional Info

Expected Salary

PHP 40,000

Preferred Work Location

National Capital Reg, National Capital Reg, National Capital Reg

About Me

Gender

Female

Age

27 years

Address

067 Karisma Ville Bautista St. Panghulo,malabon, 1470, Malabon, National Capital Reg, Philippines

Nationality

Philippines

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