To obtain IT position that will allow me to enrich the lives of others, through creativity, insight and determination.
SUMMARY OF QUALIFICATIONS
Strong written and oral communication skills
Healthcare application development
Trainer in application, program and device use.
Ability to resolve complex problems and work effectively with
Technical Support Engineer Tier 3 – Microsoft Office 365 Skype for Business
Concentrix, Lake Mary, FL – July, 2018 - Present
Assisting Clients with Software, Troubleshooting, Configuration, Administrator, Permissions, Windows DataCenter, Windows 10/8.1/8/7, Azure AD, Local Active Directory, Office Suite, Lync, Skype for Business, MSI, Click 2 Run, Android, IOS, Mobile, Cloud, PowerShell and more.
Help Desk Support Agent Level 2 -- Dell ProSupport
Alorica, Inc, Lake Mary, FL – September, 2017 – June, 2018
Expert level II support for end user and enterprise clients.
Provided resolutions from hardware, software and configuration issues including all Microsoft applications and email, troubleshooting and but not limited too while maintaining 100% customer satisfaction and KPI's.
Consultant – IT Freelance Consulting
Boca Raton, FL - November 2016 1st, September, 2018
Firewall Management and setup
Software Update Management.
Creating and implementing Disaster-Recovery and Back Up plans.
Application Development, Consultant and Trainer – Artiva Health
Ontario Systems, Wooster, OH (Remote and travel) - April 2015- November 2016
Executed development of innovative application software, performed and managed data conversion work flow for Health Care organizations.
Followed delivery best practices, methodologies, project timelines, scope and budget to stay on task and on plan.
Proactively identified risks and blockers, determined root cause, and possible mitigation strategies.
Gathered, documented, and analyzed business needs
Created and execute unit and solution test plans
Assist clients with creating user-acceptance test plans
Conducted application-specific training for clients
First Presbyterian Church Orlando, FL - April 2011- June 2015
Trained and maintained all staff systems
Windows Network Administrator-Active Directory, VM Ware, HyperV
Google Suite` (G-Suite) Administrator
Managed backup and recovery systems
Supported and managed entire technical infrastructure (LAN/WAN/VPN/NOC/VOP) and server/VM administration
Digital Signage and much more
Asbury College Wilmore, KY
Bachelor’s Bible and Theology
Thank you for your consideration.