Jerod Priest

**** *** *** **., *******, FL *****

ac8x5s@r.postjobfree.com

407-***-****

OBJECTIVE

To obtain IT position that will allow me to enrich the lives of others, through creativity, insight and determination.

SUMMARY OF QUALIFICATIONS

Strong written and oral communication skills

IT Administrator

IT consultant

Healthcare application development

Trainer in application, program and device use.

Ability to resolve complex problems and work effectively with

limited supervision

EXPERIENCE

Technical Support Engineer Tier 3 – Microsoft Office 365 Skype for Business

Concentrix, Lake Mary, FL – July, 2018 - Present

Assisting Clients with Software, Troubleshooting, Configuration, Administrator, Permissions, Windows DataCenter, Windows 10/8.1/8/7, Azure AD, Local Active Directory, Office Suite, Lync, Skype for Business, MSI, Click 2 Run, Android, IOS, Mobile, Cloud, PowerShell and more.

Help Desk Support Agent Level 2 -- Dell ProSupport

Alorica, Inc, Lake Mary, FL – September, 2017 – June, 2018

Expert level II support for end user and enterprise clients.

Provided resolutions from hardware, software and configuration issues including all Microsoft applications and email, troubleshooting and but not limited too while maintaining 100% customer satisfaction and KPI's.

Consultant – IT Freelance Consulting

Boca Raton, FL - November 2016 1st, September, 2018

PC Management

Firewall Management and setup

Software Update Management.

Creating and implementing Disaster-Recovery and Back Up plans.

Application Development, Consultant and Trainer – Artiva Health

Ontario Systems, Wooster, OH (Remote and travel) - April 2015- November 2016

Executed development of innovative application software, performed and managed data conversion work flow for Health Care organizations.

Followed delivery best practices, methodologies, project timelines, scope and budget to stay on task and on plan.

Proactively identified risks and blockers, determined root cause, and possible mitigation strategies.

Gathered, documented, and analyzed business needs

Created and execute unit and solution test plans

Assist clients with creating user-acceptance test plans

Conducted application-specific training for clients

IT Administrator

First Presbyterian Church Orlando, FL - April 2011- June 2015

Trained and maintained all staff systems

Windows Network Administrator-Active Directory, VM Ware, HyperV

Google Suite` (G-Suite) Administrator

Managed backup and recovery systems

Supported and managed entire technical infrastructure (LAN/WAN/VPN/NOC/VOP) and server/VM administration

Digital Signage and much more

EDUCATION

Asbury College Wilmore, KY

Bachelor’s Bible and Theology

Thank you for your consideration.

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