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Engineer Desktop Support

Harker Heights, Texas, United States
March 29, 2019

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Highly motivated Systems Administrator offering three years of hands-on experience in Windows environment. Experience configuring, monitoring, upgrading and maintaining systems hardware, software, and related infrastructure. I administered VMware environments 4.0/5.0/6.0 – 6.5. Receives, analyzes, and evaluates customer requests and fault findings regarding servers, desktops, storage devices and printer problems in order to provide support and assistance. Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.

Skills & Expertise

Active Directory


Windows Server 2003

Windows Server 2008

Windows Server 2012

Windows Server 2016



Technical Support

Windows 7


Windows Server



Windows XP


System Administration

Software Installation



Group Policy

Help Desk Support







Desktop Support Management

Windows Vista



Information Technology

Desktop Application Support

Data Analysis



Technical Analysis



Remote Desktop




Software Documentation



Wintel Engineer/Field Services Support July 2015 - Present

Community Health Systems

Build and configure physical and virtual servers.

Server monitoring (e.g. cleaning drive space, resolving high memory issues, and ensuring network connectivity)

Process DNS and DCHP changes via Proteus and Windows

Administered and maintained end user accounts, permissions, and access rights using Windows - Active Directory Administration including group policies.

Diagnosed and resolved complex configuration and troubleshooting issues within a multi-vendor infrastructure.

Administered Nutanix.

SAN and NAS storage.

Maintained the Hyper-V and VMware ESX4/ESX5/ESX6 – 6.5 environments. Environment includes 1,600 hosts and 15,000 virtual Machines.

Supported and maintained over 200 hospitals encompassing over 15,000 servers and 230,000 users.

Microsoft Clustering technologies and administration.

IBM and HP servers.

Resolves nimbus alerts in IBM System Director.

Performs server migrations.

Performed firmware updates and Windows patches.

Implement requests for service as generated in manual and automated ticketing systems (e.g. SNOW, etc).

Participate in on call rotation.

PSE Mail Processing Clerk March 2015 – July 2015

United States Postal Service

Makes one or more of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.

On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-process able items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.

Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.

Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.

In addition, may perform any of the following duties: provide service at public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts; and record and bill mail requiring special service.

Follows established safe work methods, procedures and safety precautions while performing all duties.

Performs other duties as assigned.

Wintel Support Engineer (Intern) May 2014 - May 2015

Community Health Systems

Conducted C drive disk cleanups

Expanded disk drives in vSphere Web Client.

M1A1 Armor Crewman Tank Commander

United States Army

April 2004 – November 2013

Performs duties as tank commander. Directs deployment of personnel and tank in combat operations and training exercises. Evaluates terrain and selected routes, areas, and firing positions. Identifies and selects targets. Issues fire commands. Directs fire of tank weapons. Supervises training of tank crew. Conducts battle drills. Requests, observes, and adjusts supporting fire. Responds to direction from platoon leader. Coordinates action of tank with platoon and supporting elements. Plans movement routes. Supervises crew operator maintenance. Coordinates requirements for unit maintenance. Supervises camouflage of equipment. Evaluates work performance of subordinate crewmembers. Ensures collection and proper reporting of intelligence data to unit and responsible staff sections. Supervises operation of support platoon class III/V squads.

Assists in target detection and identification. Places turret in operation. Determines range to target. Prepares range and sketch cards. Operates main gun controls and firing controls. Adjusts fires. Boresights, screen, and zeros main gun. Fires main gun. Loads, fires, clears and applies immediate action on machine guns. Operates tracked and wheeled vehicles over varied terrain and roadways in combat formation and armor marches. Uses and responds to oral commands and visual signals. Maintains orientation in moving the vehicle by comparing terrain with maps. Selects tank routes. Positions vehicle in firing position. Secures battle position. Secures, prepares, and stows ammunition aboard tank. Loads, unloads, clears and performs misfire procedures on the main gun. Exercises safety precautions in ammunition handling. Refuels vehicles. Prepares radio equipment for operation and enters the net.

Operates internal communications equipment. Performs operator maintenance on the turret, weapons, controls, and communications equipment. Assists in the performance of unit maintenance of turret components. Performs preventative maintenance checks and services on tank chassis and automotive components before, during, and after use.

Prepares DA Form 2404 and maintains vehicle equipment folder. Assists in the performance of recovery operations. Prepares tank for operations under various weather conditions and for night vision operations. Assists in the construction of fortification and barriers, including minefields. Breaches and clears minefields and obstacles.

Performs duties shown in preceding level of skill and supervises subordinate personnel in the performance of these duties. Assists tank commander in training tank crew. Prepares, files, and distributes operations maps, situation maps, and overlays. Reads and interprets maps and aerial photographs. Records information on maps and overlays. Indicates location, strength, tactical deployment, and emplacement of friendly and enemy units. Marks vehicle routes on maps and overlays. Reproduces, distributes, and files operations orders and plans. Inspects tank turret and automotive components for malfunctions. Assists in the performance of unit maintenance of automotive components.

Assists in maintaining the gunnery proficiency of subordinate gunners and loaders. Supervises ammunition resupply operations to include request, receipt, storage, inspection, and the issue of ammunition with armor units.


Daymar College Clarksville

Network Systems Administrator degree program.

Studying for Microsoft Server 2012 Certification

Studying for Security Plus Certification


Boy & Girls Club Leesville, LA Coached Football ages 10-13

Boys & Girls Club Columbus, GA Coached Baseball 10-12

St. Bethlehem Little League Tee ball age 4

Fort Campbell USO Volunteer

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