Robert W. Layfield
Senior Computer Operator Lead Data Technician
Computer specialist with 20+ years of success improving IT operations to meet business objectives. Nonlinear and critical thinker with proven, unique ability to master any given task. On-site computer expert with ability to execute complex analytical processes with a high level of focus, aptitude, and determination. Strong sense of adaptability to new software, procedures, and technology. Expertise in various platforms from Mainframe MVS systems to MidRange AS/400's and Unix. Proven achievement in reducing downtime, improving security, saving costs, and improving customer satisfaction. Experience in a Fortune 500 company serving over 110k clients.
Conflict Management & Resolution Interfacing with Third-Party Vendors Crisis Communications Cross-Cultural Work Environments Documentation Process Improvement Operations Improvement Helpdesk Physical Server Maintenance Hardware & Software Installation & Maintenance Troubleshooting Server Rack & Stack Installing Firmware & Software Training & Development
HARDWARE & SOFTWARE
XP2/AIX AS400 MVS on Mainframe LPARS UNIX TSO/ISPF-SDSF JCL VM/RSCS Remedy ARS Peregrine Service Center Problem Mgmt. TRAK-IT CA-7 Q-Master Job Scheduler VTAM TCP/IP Novell/NT Windows 2000, XP, 7, 8 and 10
Data Center Integration Technician SHI International Piscataway, NJ Sep. 2018–Present
Physically stack components, cable, label and complete configuration such as BIOS and firmware updates
oMAC capture, IP configuration, license installation, component version control capture, merge data points and create documentation output.
Lead Tape Computer Operator Pomeroy I.T. Solutions Piscataway, NJ Dec 2014–Jun 2016
Managed tape library and led operational support.
●Improved performance and operational efficiency by training and developing operators on all procedures and software
Managed and maintained tape library (logged tapes into the system, mount and pulled tapes)
Performed required maintenance on computer equipment (i.e., tape drives, printers); performed edits, restores, and backups
Identified the root cause of software issues and implemented corrective actions to resolve them
Data Center Site Engineer Randstad Technologies Carlstadt, NJ Sep 2015–May 2016
Maintained servers and workstations while providing onsite/remote troubleshooting and diagnosis of various computer and networking systems.
●Increased process efficiency and completed 100% of tasks on time by learning copper and fiber cabling installation/de-installation and labeling procedures, as well as Rack & Stack procedures for Servers, Routers, and network switches
Managed and maintained servers and workstations, including Rack & Stack servers, and IT hardware in corporate Data Center
Performed hardware upgrades and repairs; troubleshot hardware and connectivity issues
Provided server implementation, support, and decommissioning within a secure, raised-floor environment; installed devices and support hardware into cabinets on raised floor
Conducted cabling and cable organization per Client DCO standards
Data Center Supervisor Affinity Federal Credit Union Basking Ridge, NJ Jul 2004–Jan 2010
Established and maintained company IT requirements, while implementing and providing support for all information systems and technology, including new tech and upgrades.
●Improved a failed Recovery Test of 48 hours and turned it into a successful testing with a 24-hour turnaround by developing written procedures for Disaster Recovery / Business Continuity with a 3rd party Software supplier (Fiserv's XP System Platform)
●Improved office environment and morale by providing an open discourse with employees and customers on any and all issues, which resulted in positive reviews one year later
●Improved stagnation in the office by encouraging, mentoring, and implementing training of department, which resulted in promotions for 2 out of 3 employees, including 1 lead position
●Upgraded software and RS6000 hardware, in collaboration with Fiserv (3rd party software provider) for the Credit Unions main applications.
Oversaw and ensured process scheduling, systems problem resolutions, and requests
Planned, coordinated, and implemented upgrades of Fiserv’s XP2 Systems
Managed maintenance and vendor support for UPS and Fire Suppression systems
Revised standard operating procedures and standardized training of new staff including all Disaster Recovery efforts for the Data Center
Sr. Helpdesk Analyst JP Morgan Chase Lake Success, NY Jan 2001–Jan 2004
Supported users with Mainframe, Midrange and Novell/NT network support issues averaging 100+ calls per day.
Sr. Service Center Analyst P & O Nedlloyd, Ltd. East Rutherford, NJ 1998 to 2000
Supervised, motivated, and trained staff of 7 in quality computer operations and second-level support.
Lead Operator Hapag-Lloyd Piscataway, NJ Jan 1994–Jan 1998
Supervised staff of six operators, supporting daily procedures, and training new staff.
Warehouse Technician Rinchem Company Flemington, NJ Feb 2017–April 2018
●Oversaw the implementation of 5,000 new products into the warehouse, from initial setup of products in the warehouse and in Warehouse Management System software to system software updates.
●Implemented and provided training in new Warehouse Management System technology, which resulted in an increase in efficiency
Grocery Clerk ShopRIte Flemington, NJ Nov 2016–Jan 2017
Shipping Contractor Temp. BASF (Axelon Services Corporation) Washington, NJ Aug 2013–Mar 2014
Shipping & Receiving Clerk Temp. Genco Crayola Bethlehem, PA Jan 2013–Jun 2013
Office Clerk Temp Tri-State Staffing Tannersville, PA Aug 2012–Jan 2013
Business Administration & Management of Information Systems
Raritan Valley Community College Somerset, NJ 2005–2008