Customer Service Rep

Sharon Maupin

Louisville, Ky *****

Cellular 502-***-****, Fax 502-***-****, ac8x39@r.postjobfree.com

POSITION DESIRED

To continue my career in Customer Service

QUALIFICATIONS

I have excellent command of the English language and relate well to the public

EMPLOYMENT

Amazon.com, Seattle, Wa

Customer Service Rep, 2011 - 2018

I worked for the world’s largest online retailer in a virtual contact center, delivering customer obsessed service! I communicated with and assisted customers through inbound &outbound calls, email, and chat while using the knowledge base to research issues to ensure positive outcomes for the customers, and to reduce escalating calls.I worked for various departments while employed with Amazon, including Retail, Instant Video& App Store as well as Logistics which entailed assisting drivers by phone with the deliveries and trouble-shooting.

Humana, Louisville, Ky

Customer Service Rep/Medicare Disenrollments, 2007 - 2009

Incoming and outgoing calls to ensure that customers were eligible to disenroll from Medicare insurance plans at certain periods throughout the year

Southwest Community Ministries, Louisville, Ky

Meals on Wheels Director, 2000 - 2005

Volunteer recruitment, as well as establishing the routes to make them more efficient for the volunteers to deliver approximately 300 hot meals a week to elderly and disabled homebound clients. Met with prospective members and family to determine program eligibility.

EDUCATION

Fern Creek High, Louisville, Ky

H.S. Diploma, 1977

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