Machine Operator Customer Service

CHIEDOZIEM C. ACHUMBA

*** ******* *****, *******, ** 27610 919-***-**** *********@*****.***,

OBJECTIVE: Highly service-oriented, motivated, and focused IT help Desk Analyst and production with 3 years’ experience in information technology working in a fast-paced environment demanding strong organizational and interpersonal skills position seeking position where those abilities will help increase corporate timeliness productivity.

Education

ASSOCIATE’S IN APPLIED SCIENCE GRADUATION FALL 2021 WAKE TECH-RALEIGH NC

Information technology: Cyber Security

GPA: 3.0

Research Paper: Issues in Cyber security

BACHELOR OF SCIENCE APRIL, 2011 ANAMBRA STATE UNIVERSITY ULI-ANAMBRA NIGERIA

Biology

GPA: 3.0

Research Paper: The importance of biotechnology

Skills & Abilities

Proficient in windows OS, Mac OS and Linux

Proficient in Python and VMware

Proficient in RDS and POS support

Proficient in several ticketing systems, phone, tv, outlook office 365 troubleshooting

Strong commitment to goals and team-first attitude

Ability to work fast and produce multiple solutions for a single problem.

Experience

MACHINE OPERATOR TECH SUPPORT ASTEELFLASH JULY 2018-TILL DATE

Responsibilities:

I utilize and trouble shoot analytical computer methods and instrumentation

I execute experiments to test the ENDs product of different Juul flavors and their prototypes.

Assist with executing validation protocols associated with manufacturing/packaging equipment and procedures including revalidation as scheduled or required to maintain systems in a validated state.

Investigate novel materials for use in device components

Work closely with our sales, operations, research, and finance teams on data storage, retrieval, and analysis

Prepare test plan and samples for testing.

Proficient with test equipment used to diagnose electrical and electronic circuits

Create use cases and flows, and turn them into test-ready lo-fi & hi-fi prototypes.

MACHINE OPERATOR TECH SUPPORT CREE INC MAY 2017-JULY 2018

Responsibilities:

I worked at the production floor supporting employees on system update, password reset and other technical need in relation to the tools they are working on.

Setting up the 150 crystal on the saw machine for slicing, mixing the slurry for the saw machine.

Rebuilding of the wire break during the process of slicing the wafers, if there is a wire break. Running the 100, 108, 150, and 200 crystal wafers lapper machine to reduce the thickness.

Demounting of the crystal wafers from the saw machine after running for about 90hrs, insertion of the crystal on hot water and dawn detergent at 90 temperature.

Setting up the wafers on different kinds of plastic bots before running them on the ultrasonic robot machine.

Setting up the computer system program and passing the wafers through the next operation through MES. Operation of the laser machine, which is used in printing production numbers on the wafers.

Operating the edge grind machine, setting the machine to fit to the require material size before grinding the crystal.

MACHINE OPERATOR CREW MEMBER CLARK PAVEMENT MARKING APRIL 2016-MAY 2017

Responsibilities:

Drive, operate and maintain paint/thermoplastic equipment for application on parking areas, playground areas, highways, roadways, airport runways and taxiways.

Check performance of the various components of various pavement marking equipment including air compressor, auxiliary engines, pumps, heaters, hydraulic systems, paint/thermoplastic/air/water and hydraulic lines, striping guns, reflective bead guns and electronic timers; troubleshoot equipment failures and report unresolved problems to assigned staff.

Employ optical sight or mechanical pointer, lasers and cameras to guide striper on previously painted lines, marks or new layout for the purpose of painting center lines, lane lines, edge lines, gore lines.

Perform arithmetic calculations. Operate and maintain an airless walk behind paint striper to apply various traffic stripes and pavement markings.

Operate and maintain walk behind hot (400+ degrees) thermoplastic equipment for the application of various traffic stripes and pavement markings.

Drive, operate and maintain stripe removal equipment by shot blasting or grinding for the removal of existing traffic stripes, pavement markings and pavement markers.

Drive, operate and maintain sweeper truck, ride-on sweeper and vacuum equipment for the removal of fugitive dust and debris.

Drive, operate and maintain pavement marker truck and equipment for applying hot (400+ degree) bituminous adhesive for pavement marker application.

CUSTOMER SERVICE SPECIALIST XEROX INC JANUARY 2015-MARCH 2016 Responsibilities:

I worked at the call center for a health insurance company

Responsibilities includes providing health information to callers

Check for plan benefits, research claims and transfer calls to appropriate individual and department.

CUSTOMER SERVICE MAILS ENCODER DHL eCOMMERCE JULY2014-DECEMBER 2014

Responsibilities:

Responsible for sorting and encoding of mails.

Contributes to team effort by accomplishing related results as needed.

Maintains accurate records of all mails and prospecting activities.

Maximizes all opportunities in the process of closing of mails.

Services existing accounts, obtains orders and establishes new accounts by planning and organizing daily work schedule.

TRAINING

Environmental training

General HSE

Safety management

References

Available, upon Request

Contact this candidate