Customer Service Machine
Resume:
TRICIA M. TENNYSON
ALVIN, IL 61811
SUMMARY
I am a detailed-oriented and organized Associate, trained in spreadsheets, word and excel databases with knowledge in customer service. I am self movtivated and always looking for a challenge. I always believe in working as a team to accomplish what needs to be done.
Highlights and strengths:
Advanced clerical knowledge
Excellent Communication Skills
Computer Savvy
Strong Problem Solver
Self- directed
Results oriented
Pay merticulous attention to detail
EXPERIENCE
Genpact LLC
1901 E Voorhees St
Danville, IL 61834
Start date- January 29, 2004- October 15, 2018
Job Title- Lead Senior Associate in Mail Services
Responsiblities:
In charge of meeting all SLA deadlines for jobs that we received and working closely with my supervisor on my decisions for all changes or issues that would affect our performance. Multi-tasking was always a must in this position.
I was responsible for auditing and sorting patient statements, checks, post audit statements, unclaimed property and more. While these had to be audited they were also ran through the mail machine. I would have faxes through email, request from corporate, and local emails to handle at the same time. I also had daily print jobs performed every day and on a monthly basis that had to meet deadlines.
We tracked all jobs and amounts ran and processed through our master trackers for HIPPA violations, kept copiers functioning, kept envelopes and statement paper stocked and had special overnight mailing requests
EDUCATION
Danville High School
Graduate 1988
Danville Area Community College
Graduation Year- 2002
Academic Achievements:
Associate in General Studies
Certificate in Business
Word Processing Certificate
Academic Awards
Presidents list for 3 years
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