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Customer Service Machine

Rossville, IL
March 29, 2019

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***** * **** **** **

ALVIN, IL 61811



I am a detailed-oriented and organized Associate, trained in spreadsheets, word and excel databases with knowledge in customer service. I am self movtivated and always looking for a challenge. I always believe in working as a team to accomplish what needs to be done.

Highlights and strengths:

Advanced clerical knowledge

Excellent Communication Skills

Computer Savvy

Strong Problem Solver

Self- directed

Results oriented

Pay merticulous attention to detail


Genpact LLC

1901 E Voorhees St

Danville, IL 61834


Start date- January 29, 2004- October 15, 2018

Job Title- Lead Senior Associate in Mail Services


In charge of meeting all SLA deadlines for jobs that we received and working closely with my supervisor on my decisions for all changes or issues that would affect our performance. Multi-tasking was always a must in this position.

I was responsible for auditing and sorting patient statements, checks, post audit statements, unclaimed property and more. While these had to be audited they were also ran through the mail machine. I would have faxes through email, request from corporate, and local emails to handle at the same time. I also had daily print jobs performed every day and on a monthly basis that had to meet deadlines.

We tracked all jobs and amounts ran and processed through our master trackers for HIPPA violations, kept copiers functioning, kept envelopes and statement paper stocked and had special overnight mailing requests


Danville High School

Graduate 1988

Danville Area Community College

Graduation Year- 2002

Academic Achievements:

Associate in General Studies

Certificate in Business

Word Processing Certificate

Academic Awards

Presidents list for 3 years

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