Susan M. Loughner
Greensburg, PA ***** email@example.com
Proven Software Development Engineer/IT Professional with extensive experience in the banking and financial services industry. Applied knowledge in all phases of the software development life cycle for IBM mainframe vendor packages and associated interface development. Expertise includes maintenance, enhancements, and support of these applications to maximize system availability for clients and to meet their service level agreements. Key skills include:
• Test Plans • Business Process Transformation • Data Analytics
• Client Experience • Implementation Planning • Disaster Recovery
COBOL II, OS390 COBOL and Z/OS COBOL, DB2 V12, MVS JCL, CICS, VSAM, Endevor, File Manager, Fault Analyzer, FileAid, Abend Aid, SPUFI, TSO/ISPF, SDSF, CA-7, ESP, SharePoint, MS Word and MS Excel.
BANK OF NEW YORK/MELLON, Pittsburgh, PA
Senior Specialist Developer, 2016 – 2018
Worked independently on development projects for Securities Performance and Analytics. Technical lead on major enhancement to the Analytics processing.
Created new DB2 table layouts for development projects.
Developed and enhanced the detailed design document and test plan documents to ensure efficient accessibility for the Securities Performance Operations team.
Worked with Line of Business to set up and test new NDM (Network Datamover) to ensure timely transmission of external client data.
Participated in on-call rotation with team members both off-shore and on-shore which resulted in timely resolution to system outages.
PNC FINANCIAL SERVICES, Pittsburgh, PA
SOFTWARE ENGINEER II, 2014 – 2016
Handled projects for the Datamart warehousing application using COBOL, MVS JCL, Endevor, and SDSF. Projects involved working with developers and management of interfacing applications to the Datamart product.
Participated in disaster recovery planning and testing activities.
Attended all production release meetings and participate in turnover validation.
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Participating in work sessions with midrange co-workers on navigating thru Informatica, Oracle and UNIX.
Lead developer (for ICD) on several major COR enhancements affecting the Datamart applications. Conducted research, analysis and testing activities for upstream application changes.
Managing ICDM support mailbox and routing email requests to the appropriate LOB or support resource to ensure timely resolution of issues.
FISERV, Pittsburgh, PA 2001 – 2013
Software Development Engineer
Supported the development of PEP+ (ACH) IBM mainframe vendor package utilizing TSO/ISPF, COBOL, VSAM and DB2.
Performed regulatory updates with strict implementation dates, and which were completed on time or ahead of schedule, with minimal post implementation issues.
Provided 24/7 rotating on call support for the PEP+ application, including: supporting multiple batch processes, escalating time critical issues to management, and contacting PEP+ support for assistance.
Created and maintained problem resolution documentation for all support issues including JCL and work instructions for abends and processes for DB2 recovery.
Participated in Disaster Recovery and developed a procedural document for off-shore resources for handoff of DR responsibilities to them.
Created testing files for releases and collaborated with business analysts and customer service in developing test plans, creating implementation documentation, and implementing these test plans.
Developed and executed application training sessions (group setting and individually) for other technical associates for cross-training purposes, and to business analysts/QA analysts for various regulatory release testing and QA. Training consisted of application functionality (online and batch), on-call support, and disaster recovery.
PNC Financial Services, Pittsburgh, PA
Senior programmer/analyst, Treasury Management Systems
Mellon Bank, Pittsburgh, PA
Programmer/Analyst, Trust and Investment Services
COBOL, DB2, IMS
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EDUCATION AND CERTIFICATIONS
B.S. Computer Science (BS)
University of Pittsburgh, Pittsburgh PA
‘Whatever It Takes’ Certificate of Appreciation, International ACH Transaction/OFAC (Office of Foreign Assets Control).
Informatica Bootcamp Training – March 2015
PL-SQL course thru PNC Learning
Checkfree PEP+ technical training Part 1 and Part 2 (Vendor application)
Checkfree Automated Settlement training class (Vendor application)