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Technical Writer

Location:
San Jose, California, United States
Posted:
March 29, 2019

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Resume:

Objective

Obtain a Technical Writer role to provide technical documentation for product development and external customers.

Qualifications

Experience creating clear, accurate, and minimalist writing for technical documentation.

Experience authoring documentation within Agile SDLC.

Experience in writing content, editing and communicating with audiences at all levels in a software development environment.

Experience writing for product development environment.

Experience authoring in DITA and topic-based writing style in Oxygen.

Ability to clearly articulate technical problems and solutions to customers.

Proficient in adapting to rapidly changing phases, attention to detail, work and think under pressure, a strong team player and individual contributor.

Over 10 years of experience in software application development, support and technical writing.

Skills

Tools

Oxygen, MindTouch, WordPress CMS, Frame Maker11, XML Spy, Visual Studio .Net, TCMS, JIRA, Bugzilla, CVS, SVN, Perforce, MS Visio, MS Word, Snag It

Languages

Java SE, J2EE, SQL, JDBC, SOAP/REST Web Services, Routers, IP Protocols

Platforms

MAC OS and Windows

Databases

DB2, MS SQL

Tags

XML, DITA, HTML, JavaScript

Education and Training

Professional Sequence in Technical Writing/Communication UC Berkeley Certification – 2011-2013

M.S. Engineering - Enterprise Applications San Jose State University, San Jose, CA - 2001

B.S. Engineering JNTU College of Engineering, Hyderabad, India-1998

Work Experience

ServiceNow, Inc Santa Clara, CA Sr.Technical Writer March 2016 – Aug 2016

Collaborated with developers to document services provided by ServiceNow product in DITA using Oxygen in an agile environment.

Documentation of REST APIs in the Service Catalogue for ServiceNow product using XML and JavaScript.

Answering customer emails for product documentation issues and queries, creating JIRA issues to track customer issues.

Oracle, Inc Santa Clara, CA Sr.Technical Writer March 2014 - Sep 2015

Experience writing technical product documentation, user guide, developer guide, and troubleshooting guide for Java Technology in DITA and Arbortext.

Involved in multiple releases for Java SE and SE Advanced Technologies that use Java technology.

Experience with FrameMaker11 to DITA migration and making books DITA migration compliant.

Experience writing documentation plan for my work and topic based writing for various releases while meeting strict deadlines.

Yodlee, Inc. RedwoodCity, CA Sr.Technical Writer Aug 2013 – Dec 2013

Experience working with API explorer for third-party developers (SB, FI) to integrate with Yodlee’s SDK Platform. Experience with WSDLs, XML, SOAP and REST APIs.

Experience writing for software environment like PaaS.

Extensive experience with MindTouch as in-product documentation platform for SOAP/REST based APIs.

Contribute to Technical FAQs, Technical Articles and How to Guides.

Intuit, Inc. Mountain View, CA Technical Writer April 2013 – Aug 2013

Experience publishing QuickBooks Developer Platform Cloud content using REST and SOAP-based web services with WordPress CMS and HTML.

Write knowledge base material to support external customers.

Extensive experience with MindTouch as in-product documentation platform. Contributed to Technical FAQs, Technical Articles and How To Guides

Tellabs, Inc. Santa Clara, CA Technical Writer Sep 2012 – Feb 2013

Wrote, updated and edited technical documentation such as: procedure manuals, user guides/manuals, feature and function specification documents for Tellabs 9200 Edge Router.

Automating technical publication process with YANG data modeling and XML transformations. Content is updated by Tech Docs into the XML file and pushed back into the YANG model. This creates a clean separation between Development and Tech Docs for Tellabs 9200 documentation.

Fusion One Inc., San Jose, CA Aug 2008 – Sep 2010

Sr. Software Engineer - Mobile Application Client Solutions

Provided my in-depth expertise on mobile devices related to Qualcomm/Carrier/Manufacturer issues and escalated to manufacturer/Carrier accordingly.

Worked closely with off-shore teams with carrier/manufacturer issues.

Maintained and documented new sections of the tutorial, getting started guide and developers guide for C++ and BREW mobile applications. The documentation was targeted for several product lines.

Xringer Inc., San Jose, CA Nov 2003 – April 2008

Sr. Software Engineer - Mobile Application Porting

Extensive porting, testing and debugging applications for mobile devices addressing memory issues, effective screen display sizes and application usability on multiple handset models. Documented Xringer’s API and integration procedure.

Lead the project with LimeLife Inc. to brand Xringer’s client for LimeLife’s wallpaper download and deployment using LimeLife’s third party API SDK kit.

Worked cross-functionally with development, operations and support teams to investigate carriers’ customer issues.

Intel Corporation, Portland, OR March 2003 – Oct 2003

Software Engineer

Involved in manual and automated testing of Intel’s high speed network adapters with WMI (Windows management Instrumentation) application and OEM supported software. Involved in functional, performance, regression, stress testing, verification and validation of network adapters on various operating systems.

IBM Corporation, San Jose, CA Feb 2002 – Dec 2002

Software Engineer

Developed server-side code in J2EE conforming to struts framework and model-view-controller architecture.



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